Guest Service Agent

5 days ago

Canberra, Australia IHG Full time

**About us**
There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and Netflix. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Whether travelling for business or pleasure, Crowne Plaza Canberra is the perfect location for any occasion. With a tranquil park setting in Canberra’s CBD, the city’s shopping, entertainment as well as the business district, only a short walk away.
**Your day to day**
As a Guest Service Agent you'll be responsible for assisting with the pre arrival, arrival and departure experience of our guests, whilst assisting in their day to day needs. You will need to ensure that each of our guests have a seamless, connecting and memorable Canberra experience. We're looking for someone who thrives off providing exceptional and personalised customer service, has a passion for hospitality and is looking for an environment where no two days are the same
**What we need from you**
You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience; You will be dynamic, vibrant, confident and professional Ideally you will have previous experience in a front office role with strong computer skills, highly developed interpersonal and communication skills, high standard of personal presentation, possess local knowledge of Canberra and the surrounding regions, and have the flexibility to work various shifts on a 7 day rotating roster including evenings, weekends and public holidays. It is essential that you hold a responsible service of alcohol. You must also meet the legal requirements to work in this country.
**What we offer**
Job Reference: EMEAA36667

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