Guest Service Team Members

5 days ago

Canberra, ACT, Australia Canberra Rex Hotel Full time $60,000 - $80,000 per year

At The Canberra Rex Hotel, our guests are at the heart of everything we do. We take pride in offering thoughtful, personalised service that creates a genuine sense of welcome and leaves a lasting impression long after departure.

We are seeking passionate, service-driven individuals to join our team across a range of Front Office and Guest Service positions - available in full-time, part-time, and casual capacities, including Front Office Hosts, Guest Service Agents, and Night Auditors.

Whether greeting guests with warmth and professionalism at the start of their stay or ensuring quiet excellence through the night, you will play a vital role in shaping every guest experience.

Your Role

As part of our Front Office team, you will be responsible for ensuring each guest's journey is seamless, comfortable, and memorable.

Your key responsibilities will include:

  • Delivering exceptional, personalised service with warmth and precision.
  • Managing the guest experience from arrival through to departure, including check-ins, check-outs, and reservations.
  • Assisting with group bookings, guest enquiries, and front office administration.
  • Supporting overnight hotel operations, including daily auditing and revenue reporting (for Night Audit positions).
  • Maintaining guest safety, privacy, and satisfaction always.
  • Contributing to team sales initiatives and upholding service standards that reflect our reputation for excellence.

You Are

  • Professional, polished, and confident in all guest interactions.
  • Composed under pressure, with strong multitasking and communication skills.
  • Passionate about creating meaningful guest experiences and exceeding expectations.
  • Impeccably presented, with pride in your personal appearance and work ethic.
  • Flexible and reliable, with availability to work across a rotating roster - including evenings, weekends, and overnight shifts where required.
  • Experienced in Front Office or hotel operations (desirable but not essential).
  • Familiar with Hotel PMS systems and comfortable navigating technology in a service setting.

Why Join Us

At The Canberra Rex Hotel, you'll find more than a career - you'll find a team that values excellence, integrity, and connection.

We offer:

  • Comprehensive training and professional development opportunities.
  • A supportive, inclusive, and collaborative team culture.
  • Staff recognition programs and wellbeing initiatives.
  • Opportunities for growth within a trusted and established hotel.
  • A workplace that values individuality, creativity, and continuous improvement.

Our Commitment to Inclusion

We understand that diversity makes us stronger. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander Peoples, LGBTQIA+ individuals, people with disabilities, and those from diverse cultural, religious, and age groups.

Applicants must hold current rights to work in Australia.

Please note: while we value every application, only shortlisted candidates will be contacted.

Be Part of Something Exceptional

If you are ready to bring warmth, curiosity, and professionalism to a team that celebrates excellence in every moment, we invite you to apply now and begin your journey with us at the Canberra Rex Hotel.

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