Guest Service Agent

24 hours ago


Canberra, Australia Crowne Plaza Hotels & Resorts Full time

Crowne Plaza Canberra is looking for a Guest Service Agent to grow a great team. As a Guest Service Agent for Crowne Plaza Canberra, you'll play a big part in our guest experience, including check-in and check-out, upselling, problem resolution, providing guest recognition and assisting our guests with any requests they may have. Your ability to deliver our guests a seamless and memorable Crowne Plaza Canberra experience will make you an integral member of the Front Office team.

**Your day to day**
- Following are some ideal day to day activities but not limited to _
- Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
- Look smart - wear your uniform with pride and adhere to hotel grooming policy.
- Regularly communicate with the team and other departments in order to maintain good relations & improve team engagement.
- Champion the arrival experience of the hotel, greet all guests and offer appropriate greetings and ensure to recognize regular guests and IHG Rewards Club members
- Handle guests' complaints and provide service recovery when applicable. Refer problems to the Duty Manager when assistance is required.
- Process check in/ check-out functions, including general cashiering and processing of guest accounts.
- Be knowledge about hotel and surroundings to be able to make thoughtful recommendations to our guests.
- Use other safety, emergency equipment, plant materials tools and substances provided in the workplace as directed or as required in safety procedures.
- Be knowledgeable on products we are selling - rooms, packages, car parking etc.
- Understand the hotel product offering to be able to effectively explain to guests.

**What we need from you**
- Excellent personal presentation and positive energy.
- Proven skills in guest relations, problem solving and time management; and ideally have a working knowledge of hotel property management systems such as Opera.
- Team Player - working across all Departments to deliver Great Hotels Guest Love
- Attention to detail - creating amazing guest service moments with the team
- Flexibility - working, weekends and public holidays are all part of the job
- Have the legal right to work in Australia.
- The ability to work AM and PM shifts, including on weekends and public holidays.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

- Paid Birthday Leave
- Hotel Perks like accommodation and Food & Beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are proud to be IHG and we know that you will be too #Gofurthertogeher.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the ‘Apply’ button.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.


  • Guest Service Agent

    3 days ago


    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    1 week ago


    Canberra, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Guest Service Agent

    23 hours ago


    Canberra, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Qt Canberra

    5 days ago


    Canberra, Australia QT Full time

    Front Office | Listed 22 June QT Canberra - Guest Service Agent Location - ACTWork type - Full timeBrand - QTAbout the business- Our passion is people. Designers, housekeepers and chefs, DJ’s, engineers, porters, baristas and accountants. We’re for the passionate. The progressive. We include. We nurture talent and promote internally. When you work...

  • Guest Service Agent

    2 weeks ago


    Canberra, Australia IHG Full time

    **About us** There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and Netflix. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that...

  • Guest Service Agent

    1 week ago


    Canberra, Australia MERCURE Full time

    Company Description Mercure Canberra is one of the city’s first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial. **Job Description**: **What you will be doing**: - Providing passionate, knowledgeable and friendly service...

  • Guest Services Agent

    2 weeks ago


    Canberra, Australia Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...


  • Canberra, ACT, Australia Canberra Rex Hotel Full time $60,000 - $80,000 per year

    At The Canberra Rex Hotel, our guests are at the heart of everything we do. We take pride in offering thoughtful, personalised service that creates a genuine sense of welcome and leaves a lasting impression long after departure.We are seeking passionate, service-driven individuals to join our team across a range of Front Office and Guest Service positions -...


  • Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Park Hyatt Canberra Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. This is your chance to work with...

  • Reservations Agent

    1 week ago


    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate guests needs to make our guests feel right at home before they arrive. Every day is different, but you’ll mostly be: -...