Duty Manager

8 hours ago

Broadbeach, Australia SOFITEL Full time

**Company Description** Sofitel Gold Coast Broadbeach | Where Luxury Meets Lifestyle**

Nestled in the vibrant heart of Broadbeach and just steps away from sun-kissed sands, **Sofitel Gold Coast Broadbeach** is a luxurious 5-star escape boasting 296 elegant rooms and suites, two chic bars, a refined restaurant, 10 versatile event spaces, and a stunning multi-level pool and fitness centre.

We are seeking a passionate and driven **Duty Manager** to lead from the front and deliver _cousu main_ service experiences that are uniquely Sofitel - thoughtful, personalised, and effortlessly elegant.

As Duty Manager, you’ll be the face of the hotel - a confident, calm, and capable presence across our Front Office operations. With your finger on the pulse of daily activity, you'll create seamless experiences for our guests and be a go-to leader for our front-of-house teams.

**Key Responsibilities**:

- Champion exceptional guest experiences, ensuring every interaction is warm, efficient, and memorable
- Oversee the daily operations of the Front Office, Guest Services, and Concierge teams
- Resolve guest concerns with empathy, professionalism, and flair
- Support the allocation of rooms and amenities to maximise guest satisfaction and hotel performance
- Drive the Front Desk loyalty performance while promoting revenue generating opportunities and upsells
- Assist in the team training, coaching and development, nurturing a culture of excellence
- Work closely with the leadership team to elevate standards and drive continuous improvement

**Qualifications** What you will bring to the role**:

- 2+ years’ experience in a Front Office leadership role, ideally within a luxury hotel setting
- Exceptional communication and interpersonal skills, with a natural ability to lead and inspire
- A calm, solutions-focused mindset with strong emotional intelligence
- Proficiency in Front Office systems - Opera Cloud experience highly regarded
- Valid QLD RSA and First Aid Certificate (or willingness to obtain)
- Flexibility to work a rotating roster including evenings, weekends, and public holidays

**Additional Information** Thrive in our Sofitel Gold Coast Broadbeach community**:

- Complimentary meals during your shift via Le Café
- Accor global discounts on accommodation, dining, and lifestyle
- Discounted parking
- Paid day off for your birthday - celebrate you
- Tailored reward and recognition program
- Work steps from Broadbeach’s best dining, shopping, and beaches
- Be part of an award-winning team delivering world-class service in a truly iconic location

**This is more than a job - it’s a career defined by passion, elegance, and excellence.**

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full AU working rights are required for this role.

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