Duty Manager

8 hours ago

Broadbeach, Australia SOFITEL Full time

**Company Description**
Located in the heart of Broadbeach, just 200m from stunning sandy beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel. Featuring 296 beautifully appointed rooms and suites, 2 bars, 1 restaurant, 10 event spaces, a stunning multi-level pool and fitness centre.

Sofitel Gold Coast Broadbeach are seeking a hospitality professional with a passion for delivering unparalleled guest experiences. As a Duty Manager, you will thrive in a dynamic environment showcasing your passion for luxury and strong interpersonal skills.
**Job Description** A Career that lets your passion shine**
- Oversee the day-to-day operations of the Front Office, ensuring smooth and efficient functioning of guest movements and lobby activities.
- Act as a point of contact for guests, handling inquiries, requests, and complaints with professionalism and discretion.
- Supervise and support Front Office, Guest Service and Concierge in their daily duties, providing guidance and assistance as needed.
- Assist with room allocations, reservations, and amenities, to optimize occupancy and revenue.
- Assist in training and development initiatives for front office, promoting a culture of excellence and continuous improvement.
- Collaborate with senior management to implement policies, procedures, and initiatives aimed at enhancing guest satisfaction and employee engagement.

**Qualifications** What you will bring to the role**:

- 2+ years of experience in a Front Office supervisory role, preferably in a luxury hotel.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities, with a proactive and solution-oriented approach.
- The ability to remain calm under pressure with high emotional intelligence
- Proficiency in property management systems and Front Office software, Opera Cloud advantageous.
- Hold a valid QLD RSA (or the ability to obtain)
- First Aid Certificate (or ability to obtain)
- Flexibility to work shifts, including evenings, weekends, and holidays as needed.

**Additional Information** Thrive in our Sofitel Gold Coast Broadbeach community**:

- Complimentary meal on shift available via Le Café
- Employee discounts on accommodation, dining, and lifestyle with Accor hotels
- Discounted parking
- Paid birthday leave
- Personalized reward & recognition program.
- Be part of a luxury 5-star hotel offering 296 hotel rooms and suites
- Work in the heart of Broadbeach, with walking distance to beaches, restaurants and shops

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full AU working rights are required for this role.

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