Facility Manager

**Who are we?**

City Venue Management (CVM) operates safe, high-quality aquatic, leisure, and sporting facilities across Southeast Queensland. With 37 venues, each serves as a vital community hub that promotes healthy and active lifestyles.

We own and operate several brands tailored to delight and engage the local communities including City Aquatics, City Health Clubs and Rackley Swimming.

As an industry leader in Aquatic & Sporting Facility Management, CVM understands the complexities of our environment. Our partnership-based approach aims to create mutually beneficial solutions for all stakeholders. As a private business focused on sustainable earnings, we align our strategy with community benefits and the value we provide to property owners.

**Your Gig**

Here at City Aquatics, we are committed to providing delighting and engaging experiences to our customers through exceptional aquatic experiences and top-notch service at our venues. To support this, we are looking for a **Facility Manager** to lead and motivate our teams toward operational and commercial success at **North Lakes Aquatic Centre.**

As a **Facility Manager**, you will play a key role in supporting the facility’s operations. You will oversee commercial performance, safety, service, standards, and day-to-day operations of the venue. Whilst ensuring a welcoming and productive environment for team members and customers alike. You'll help foster a positive workplace where team members enjoy contributing to the success of the venue and the wider business.

Your responsibilities will include:

- ** Operational Leadership**: Oversee safety, service standards, and daily operations to ensure a welcoming and productive environment for both team members and patrons.
- ** Commercial Leadership**: Accountable for all product lines, including Learn to Swim, squads, café, retail, and additional revenue streams, contributing to the overall success of the venue.
- ** Team Oversight**:Accountable for the facility team with the support of your HOD team, focusing on their performance and development while fostering a positive and engaging work environment.
- ** Collaboration**: Report directly to the General Manager of City Aquatics and work closely with the wider Facility Manager team, CVMs Site Support team and your HOD team to drive overall venue success
- ** Duty Management**: Actively participate in the Duty Manager roster, working a mix of shifts, including weekday opens, closes, and weekend shifts, where the business needs

**All About You**:
What does it take to join City Aquatics as an Facility Manager?
- ** Operational Experience**: Solid experience in a customer-facing role, with confidence in managing various tasks, including commercial responsibilities. Experience in the aquatic and learn to swim industry is desirable
- ** Approachable Demeanor**: Known for being friendly, calm, and approachable, with the ability to respond quickly and effectively to challenges.
- ** Attention to Detail**: A keen eye for detail, ensuring nothing goes unnoticed.
- ** Safety Focus**: A strong commitment to safety, driving high standards to maintain a secure environment for staff and patrons.
- ** Leadership Skills**: Proven experience managing teams, assisting with recruitment, payroll, and daily operations.
- ** Development Champion**: A commitment to training and development, actively supporting your team's growth.
- ** Effective Communication**: Excellent communication skills, with a willingness to support both staff and members.
- ** Team Player**: Enjoy working collaboratively, aiming high, and constantly seeking ways to improve and develop skills.
- ** Positive Attitude**: Leading by example, having fun while working, and striving to do the right thing.

**Our Culture: A Place to Thrive**

At City Venue Management (CVM), our success hinges on our people.Our purpose is**_ ‘creating experiences that delight and engage’_**. We're dedicated to fostering a diverse, inclusive, and supportive workplace where every team member feels valued, respected, empowered, and inspired to reach their full potential. We invest in our employees' development and reward their contributions.

We champion a culture built on fun, energy, collaboration, simplicity, maturity, and a commitment to lifelong learning. If you're motivated to make a difference and share these values, we encourage you to apply. We offer a collaborative and supportive learning environment where you can "Be You, Feel Good, and Keep Growing."

**Our Commitment to Safety**:
Child safety is paramount at CVM. We're unwavering in our commitment to the health, safety, and well-being of every person who visits our facilities. We maintain a safe and comfortable learning environment, adhering strictly to all relevant policies and procedures. Our proactive and preventative approach includes regular and extensive training and development, informed by our core values and our partnership with Child Safeguard, the