End User Support Analyst

1 week ago

North Sydney, Australia Graymont Full time

**Job Introduction**:
Get involve in a multinational company with leading edge technology and be involved with multiple information technology transformation activities across Graymont.

Australia - NSW - North Sydney

**Competitive package and benefits**
- Work in a modern and brand-new office with views of the harbor.
- Hybrid working arrangement 2/3 days in the office/home
- Start a new and secure career in the limestone industry and contribute to a decarbonized world.

Get involve in a multinational company with leading edge technology and be involved with multiple information technology transformation activities across Graymont.

***About Graymont**

**Our Role**

The End User Support Analyst will:

- Configure, deploy, and support desktops, laptops and peripherals including network printers.
- Provide prompt and courteous remote and on-site technical service on a localised and company-wide level.
- Investigate, prioritise, diagnose, document and resolve routine software and hardware issues.
- Utilise trouble ticketing system (ServiceNow) to create, track and fulfil service request
- Meet required response, service, and resolution times with consistency.
- Produce technical documentation.
- Understand the foundation of architecture, hardware, and software used by the organization.
- Travel to various locations in APAC and maybe also to Canada and the US (25% travel requirement).
- Accommodate flexible schedules.
- A degree in Computer Science, diploma in IT, or similar
- A minimum of 5 years in multi-faceted support roles
- Strong knowledge of Windows 10-11 and Office365 management.
- Good knowledge of Active Directory management, Azure and virus control software.
- Understanding of firewalls/routers/switches and familiarity with network troubleshooting is highly desirable.
- Experience working with a ticketing system such as ServiceNow.
- Excellent customer service orientation and the ability to communicate technical information clearly and effectively with end-users of various technical skill levels.
- The ability to handle multiple priorities with concurrent deadlines and to function under fast paced conditions.
- Strong analytical skills that will allow interpretation of user needs into practical solutions within Graymont standards.
- A valid driver license.

**Our Workplace**

Graymont derives its competitive edge in large part from more than 1,600 employees who bring their diverse skills and energy to work every day at offices and plant sites across North America and Asia-Pacific. In return, we provide competitive wages and benefits, a safe and healthy work environment where you and your team can perform without injury and have opportunities to grow and develop the skills and experience to realize your full potential.

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