Specialist - End User Computing (Euc)

1 week ago

Sydney, Australia CBOE Full time

**Responsibilities**:
Primary point-of-contact for support of all end-user hardware and software, including:

- Dell Workstations and Microsoft Surface Laptops
- Windows 10, 11, and macOS Operating Systems
- VMware Virtual Desktops, Thin Clients, and Horizon View
- MS Office products and All Major Browsers
- Microsoft Teams, Headsets/Webcams, Basic Desk Phone Configuration
- Video Conferencing Equipment
- Remote Access
- Mobile phones
- Printers/Copiers

Responsible for several day-to-day tasks:

- Hardware and Software Procurement and Asset Management
- New User Setup
- Virtual Desktop Administration
- Software Deployment
- Patching
- Break/Fix Support
- AD/Azure Management and Token Administration
- Identify common issues/inefficiencies and work towards stream-lining our processes.
- Provide local and remote support for end-users in the APAC region.
- Train end-users on technology and communicate changes which will impact them.
- 1 - 3 + years in a Windows PC or Server Administration role.
- Thorough understanding of Microsoft Windows and Office products - Certification a plus.
- Working knowledge of Windows Servers, Domain Controllers, DNS, DFS, DHCP and WINS.
- Solid background in AD administration including group policies and security groups.
- Develop a cooperative relationship with end-users of all technical abilities.
- A drive to create an atmosphere of competence, trust, and respect with all end-users.
- An “automate everything” attitude and desire for effective and efficient processes.
- Highly methodical and analytical approach to problem solving and evaluating technologies.
- Positive in a team environment.
- Dedication to quality and attention to detail.
- Excellent written and verbal communication.

LI-JS1

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