Duty Manager

2 weeks ago

Gold Coast, Australia Village Roadshow Limited Full time

**Duty Manager**
**Full Time Salary**
**Sea World Resort, Main Beach Gold Coast**

**About the Perks**
- Unlimited free entry to our amazing theme parks
- Earn complimentary passes for family and friends
- Enjoy discounts on food & beverage, retail and animal experiences
- Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers
- Exclusive and unique team member events and awards
- Reward and Recognition incentives and prizes
- On site Wellbeing Team and access to our EAP with 24/7 support
- Opportunity for professional development & internal training, we strive to grow our talent

**About the role**:
As the Duty Manager at Sea World Resort - Australia’s only theme park accommodation provider, you will ensure optimum guest service standards are met whilst managing staffing levels across all areas of the resort.

**Duties**:

- Maintain a high presence on our reception desk and assist the team to process check in’s and check out’s
- Assist the Front Office Manager in training and development of team members and ensure procedures are adhered to
- Respond and recover to guest complaints and feedback
- Assist and maintain effective communication between all departments
- Act as the first point of contact for daily operations within the Resort
- Cash and credit card handling
- Attend to all first aid incidents and complete reports accordingly
- Show flexibility and commitment to hours of work based on the business requirements

**Skills and Experience**:

- Demonstrated experience in a Front Office team within a busy hotel or resort essential
- Must be a highly organised self-starter with the ability to effectively manage priorities
- Thorough understanding of Front Office operations and night audit processes essential
- High level of computer literacy with Opera PMS experience desirable
- Excellent communication and customer service skills
- Demonstrated high level of decision making skills and experience
- Self-driven with a strong background in leading a team
- Advanced First Aid and Advanced Resuscitation certificate essential, or be willing to obtain upon commencement

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