Operations & Administration Assistant

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate **Operations & Administration Assistant** to join our **Audio Visual**team in **Melbourne**or **Sydney.**

In this pivotal role, you’ll be the hub that keeps our Audio Visual (AV) team running smoothly. You’ll coordinate resources for Mobile AV technicians and subcontractors, arrange backfill and emergency coverage, and handle the day-to-day administration that keeps our operations on track. From scheduling, travel bookings, and procurement to expense management, license tracking, and fleet coordination, you’ll ensure nothing falls through the cracks. Working closely with team leaders, technicians, and clients, you’ll balance people, priorities, and processes to deliver seamless service and keep projects moving without disruption.

**Requirements**:
**What you'll do**:

- Manage and optimise schedules for Audio Visual (AV) Field technicians, including emergency resourcing to minimise disruptions.
- Serve as the primary contact for workforce planning and administration, maintaining accurate records of staff availability, shifts, and leave.
- Track & report on workforce KPI metrics such as resource utilisation and scheduling efficiency, and communicate changes to schedules or resource plans to all stakeholders.
- Work closely with the Head of Audio Visual and Team members to ensure a seamless client experience.
- Oversee fleet maintenance and repairs, ensuring mínimal operational impact.
- Manage ticket queues, SLA adherence, and complaint/escalation resolution.
- Coordinate travel arrangements for the AV team.
- Manage procurement for hardware and software licensing for the AV team.
- Oversee sundry expense management and assist with license management.
- Provide PA support to the AV management team, including diary, meeting, and documentation coordination.
- Build strong relationships with stakeholders, foster team morale, and promote collaboration for smooth day-to-day operations.

**What you'll bring**:

- A strong commitment to delivering exceptional service and solutions that meet client needs.
- Proven ability to manage complex schedules and balance multiple priorities with ease.
- A proactive, problem-solving mindset with the confidence to make sound decisions when addressing resourcing challenges.
- Excellent verbal and written communication skills, with the professionalism to liaise with team members, clients and stakeholders.
- Meticulous attention to detail when maintaining schedules, records and reports.
- A collaborative approach, fostering positive relationships within the team and across departments.
- Adaptability to thrive is a fast-paced environment and respond quickly to changing requirements.
- Familiarity with workforce planning tools, ticketing systems, and ITIL processes (highly desirable, but we’re happy to train the right person).
- Previous experience in workforce scheduling, logistics, resource management, or a similar administrative role (advantageous).
- Experience in a Managed Service Provider (MSP) environment (advantageous but non-essential).

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._