Technology Support Officer

2 days ago

Sunshine Coast, Australia Queensland Police Service Full time

Frontline & Digital Division delivers ICT services to the Queensland Police Service, Queensland Fire and Emergency Services, the Inspector-General Emergency Management, Queensland Ambulance Service and Queensland Corrective Services. Your part in the ongoing success of our business in supporting key frontline services will see you responsible for a variety of work.
The occupant of this position will be a member of the Technology Support team within the IT Support directorate. The IT Support organisational structure comprises 212 employees and a rotation of contractors based across Queensland. IT Support teams include Command & Control Centre, ICT Service Centre, Technology Support and Vendor & Contracts Management Unit.
This position is located within the Technology Support North Coast Region group that comprises 7 employees and reports to the Technology Support Manager of the region.

**The core capability requirements for this role are**:

- Provide technical support (including backups and system administration) for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets. Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs. Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services. Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions. Assist with technology support and technical specifications for BAU and project related activities. Participate in the implementation of technology refresh and technology uplift activities.

Role Requirements

**Highly Desirable**:

- Minimum of 3 years' experience in an enterprise-scale ICT services environment.

**Desirable**:

- Knowledge of ITIL framework;
- Knowledge of mobile device technologies;
- Knowledge of Windows Server (2008 and above);
- Knowledge of Windows 7 / SOE and above;
- Knowledge of ITSM tool management for IT service delivery.

**This position is required to**:

- Undertake on-call duties, overtime and work outside normal business hours;
- Travel intra and inter-state as needed;
- Possess a current open Queensland 'C' class driver's licence;
- Participate in deployments and 24/7 roster during emergency and major incident events;
- Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).

SFIA Skills
The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:

- Level: 2- Skill Code(s)
- ASUP: Application support HSIN: Systems installation/decommissioning ITOP: IT infrastructure
- NTAS: Network support

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Technology Support

    4 weeks ago

    Central Coast Council, Australia NW Technology Full time

    Add expected salary to your profile for insightsWe're partnering with a leading global publishing and distribution organisation to recruit an IT Support professional for their modern warehouse and distribution centre in Tuggerah Business Park. This is an initial 6-month fixed-term contract, covering a key team member's leave.If you love a hands-on and varied...

  • Advanced Technology Officer, Information Technology

    2 days ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for an Advanced Technology Officer to assist in the development and implementation of technical solutions whilst ensuring alignment with contemporary Information Management (IM)/Information Communication Technology (ICT) frameworks. Live, work and play on the beautiful Sunshine Coast. Join an expanding Health Service with a...

  • Advanced Technology Officer

    2 weeks ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for an Advanced Technology Officer, to support the development and implementation of technical solutions and provide technical advice whilst ensuring alignment with contemporary Information Management (IM)/information Communication Technology (ICT) frameworks. Live, work and play on the beautiful Sunshine Coast. Join an...

  • Principal Technology Officer

    1 week ago

    Sunshine Coast, Australia Queensland Health Full time

    **The role**: Provide high level ICT technical expertise, support and administration across the main technical domains (End User Computing, Servers, Telecommunications and Networks) by maintaining the operational environment that supports the business. Are you right for this role? Within this role you will provide incident management and request fulfilment...

  • Principal Technology Officer

    2 weeks ago

    Sunshine Coast, Australia Queensland Health Full time

    **The role**: Reporting to the Team Leader, you will be responsible for providing high level ICT technical expertise, support and administration across the End User Computing technical domain by maintaining the operational environment that supports the business. **In addition to this, you will be responsible for**: - Provide support and assistance in the...

  • Principal Technology Officer Ffs

    2 weeks ago

    Sunshine Coast, Australia Queensland Health Full time

    **The role**: Reporting to the Manager, you will be responsible for rovide high level ICT technical expertise, support and administration across the main technical domains (End User Computing, Servers, Telecommunications and Networks) by maintaining the operational environment that supports the business and provide support and assistance in the clarification...

  • ICT Support Officer

    4 days ago

    South West Coast VIC, Australia Reflex Technology Group Full time $104,000 - $130,878 per year

    Are you passionate about technology and eager to make a real difference? We're offering an exceptional opportunity for a client-focusedICT Support Officer (On-site) to join a vibrant secondary college community. This isn't just a role—it's a chance to combine your technical expertise with your ability to build strong relationships, solve challenges, and...

  • IT Support Officer

    1 week ago

    Sunshine, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Business Support Officer

    4 days ago

    Sunshine Coast, Australia Children, Youth Justice and Multicultural Affairs Full time

    **As Business Support Officer, you will specifically**: - Manage all recruitment and advertising processes for the Region by verifying that these are in accordance with departmental practices, actioning these within the required time frames and ensuring the requests fulfil requirements. This includes supporting selection panels with shortlisting,...

  • Court Support Officer

    2 days ago

    Sunshine Coast, Australia Aboriginal & Torres Strait Islander Legal Service (Qld) Limited Full time $45,000 - $60,000 per year

    For Aboriginal and/or Torres Strait Islander candidates only.Essential to our service is the Court Support Officer role. Across Queensland we have around 50 Court Support Officers including our amazing Field Officers (remote locations) who are the crucial link between our clients and Legal Practitioners.Join our Mount Isa Team:Aid clients prepare for Court...