Residential Customer Service Administrator

2 weeks ago

Adelaide Region SA, Australia Essential HR Full time

Use your customer service and administration experience
- Be part of an organisation that puts our people first
- Join a passionate and dedicated team

**We create better**
**lives**
Rivergum Homes is a progressive home builder that has been in the industry for over 28 years. At Rivergum we put our people first. We strive not only to enrich the lives of our customers, but of our employees too, by creating an environment that enables our team to achieve and succeed.

**About the Role**
Reporting to the Customer Service Manager, the Residential Customer Service Administrator is critical to our customer’s journey. You will support our customers in their construction journey with us, proactively communicating with them at key milestones and supporting them during handover.

**Key duties include**:

- Liaising with customers throughout the construction process to update them on key milestones from slab pour to handover.
- Provide exceptional customer support to answer queries and concerns they may have and resolve any issues.
- Liaise with external stakeholders such as councils, surveyors, conveyancers, and service providers to ensure milestones are achieved.
- Update and maintain all relevant documentation for each build

**Skills & Experience required**
- Building and construction experience is preferred
- Minimum 2 years customer service and administration experience within a high-volume business
- Proactively manage customer expectations
- Be capable of effectively communicating and maintaining the professional link between clients and site personnel
- Maintain customer files with relevant contract, variations, approvals, submissions, and other required documentation
- Excellent organisational, time management and planning skills with the ability to prioritise tasks and manage workflow tasks efficiently
- Demonstrated ability to solve problems and negotiate mutually beneficial outcomes

**Why Rivergum**
At Rivergum Homes we believe our people are our greatest asset. Our extensive staff benefits are reflective of this belief. Including but not limited to an Employee Assistance Program, Rewards & Recognition Program, end of the week celebratory drink & early knock off on Friday’s, a bi-monthly staff social event in office hours, professional development training sessions, opportunities to grow & be promoted within the business, modern offices & staff facilities, as well as discounts for Rivergum Staff with numerous external businesses.

**To Apply**
Click ‘Apply’ and upload a current Resume addressing the criteria noted above.

**Application Process

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