Workplace Lead

JLL supports the Whole You, personally and professionally.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**About Us**:
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.
**The Role**:
The Workplace Lead is responsible for overseeing and delivering exceptional workplace experiences at our client’s Sydney head offices. This role manages a diverse team of concierges and coordinators to ensure seamless service delivery across all areas, including client suites, private wealth areas, executive floors, and general workplace spaces. The Workplace Lead acts as the primary liaison between JLL and our client’s Global Real Estate team, driving consistent implementation of workplace initiatives and maintaining high standards of service excellence.
**A snapshot of the role**:
Leadership and Team ManagementDevelop team members through regular performance assessments, training, and career progression opportunities
Client and Stakeholder Management Develop and maintain strong relationships with Westpac's Global Real Estate team and other key stakeholders
Operations ManagementOversee the delivery of all workplace experience requirements across your assigned workplace
Develop and implement operational procedures and performance measures to ensure consistency and excellence in service delivery
Reporting and Communication Generate reports and conduct presentations as per service delivery requirements and overall account management needs
What you will bring
You will have proven experience in hospitality or facility management, as well as experience managing teams delivering workplace experience.
A track record of delivering exceptional client experiences in a corporate environment with a strong understanding of workplace trends and best practices in creating engaging office environments is essential.
You’ll have excellent verbal and written communication skills, with the ability to present effectively to senior leadership coupled with strong analytical, organizational, and administrative skills.
A demonstrated ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements is desired.
You’ll be proficient in relevant software and technology platforms used in workplace management and have experience with budget management and financial reporting.
**What to expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and wher