Appointment Setter
4 days ago
We are seeking motivated and customer focused Appointment Setters to join our team.
In this role, you will be responsible for making outbound and inbound calls to individuals over 60 years old in both Australia and New Zealand, booking appointments for hearing tests.
**Key Details**:
Start date: 28th January 2025
Role Type: Full time (38 hours per week)
Operational hours: Monday, Tuesday, Wednesday 7am - 7pm
Thursday 7am - 6pm
Friday 7am - 5pm
Adhoc Saturdays when required
Training: Paid training - 4 days 9am - 5pm starting 28th January 2025
Location: Onsite only. Melbourne CBD
**Skills and Experience**:
- Prior Appointment Setting experience, sales or strong customer service experience
- Prior experience in a medical, health and fitness or a field dealing with senior citizens is ideal for this role
- Strong communications skills - written and verbal
- Experience with CRM skills preferred
- Objection handling
- Relationship building
- Time management
**About you**:
- You have excellent, clear communications skills
- You are polite and considerate by nature, preferably with experience working with people within a Senior community
- You have a gentle approach to customers, being able to balance objections with assertiveness and respect
- You are flexible to be able to work across the required hours and are looking for a long term role
- You are passionate about what you do, motivated to give our customers the best experience every time
**What we offer**:
- Competitive salary
- Ongoing training and development
- Supportive team environment
- Wellbeing by Sonder
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