Laptop and Peripheral Support Technician

2 weeks ago

Brisbane, Australia Axiom Technologies Full time

**Axiom Technologies** is a global IT services partner that supports medium

Job Summary:
The Laptop and Peripheral Support Technician is responsible for providing technical support and maintenance services for laptops, desktops, and peripheral devices such as printers, monitors, docking stations, and input devices. This role ensures the smooth operation of end-user hardware and contributes to mínimal downtime and efficient IT service delivery.

Key Responsibilities:
Provide Level 1 and Level 2 technical support for laptops, desktops, and peripherals.
Diagnose and resolve hardware issues including screen replacements, battery and keyboard issues, and system boot failures.
Install, configure, and upgrade laptops and peripheral devices.
Troubleshoot and resolve issues related to printers, scanners, docking stations, webcams, keyboards, and monitors.
Assist with OS installation, imaging, driver updates, and BIOS configuration.
Perform routine maintenance and health checks on IT equipment.
Document incidents, resolutions, and asset movement in ticketing and asset management systems.
Coordinate with vendors for hardware replacements or warranty repairs.
Ensure all hardware complies with company security and compliance policies.
Support device lifecycle management, including asset tagging, issuance, and return processing.

Skills & Qualifications:
Diploma or Certificate in Information Technology, Computer Hardware, or a related field.
1-3 years of hands-on experience in hardware support and troubleshooting.
Familiarity with Windows OS, imaging tools (e.g., SCCM, MDT), and Active Directory basics.
Strong understanding of laptop components, peripheral compatibility, and setup procedures.
Ability to work methodically, under pressure, and manage time effectively.
Good communication and customer service skills.
Experience with ticketing systems like ServiceNow, Jira, or Freshservice.

Preferred Certifications (Optional):
CompTIA A+
Microsoft Modern Desktop Administrator Associate
ITIL Foundation (for process understanding)

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