Field Service Technician-apple

2 weeks ago

Brisbane, Australia Unisys Full time

**What success looks like in this role**:

- Dispatch engineer providing support to multiple clients & Apple.
- Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
- Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
- Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
- Perform routine installs, moves, adds and changes as part of a directed team, including. Complex desktop and laptop break fix work & Whole unit replacement
- Performs scripted image loading, unit diagnostics and replaceable unit swapping
- Perform troubleshooting by running basic diagnostics and performs complex module replacement on PCs, servers and peripherals
- Ensures customer satisfaction throughout
- Maintains a high degree of professionalism in actions, demeanor, and dress.
- Part management.

L1-AS1

**You will be successful in this role if you have**:

- High school degree required
- Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix
- Computer-building background experience preferred
- A+ certification a plus
- Basic mechanical skills and understanding of electro static discharge (ESD) procedures
- Training and/or vendor certifications as required including completion of Core Training
- Client and/or governmental clearance may be required Microsoft Certified Professional Certification is an added advantage.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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