Information Technology Field Technician

21 hours ago

Brisbane, Queensland, Australia Geeks Brisbane Full time $60,000 - $90,000 per year

Role Overview

Geeks Brisbane is growing, and we're looking for a hands-on IT Field Technician to support our clients across Brisbane. You'll be based in the Brisbane CBD with frequent travel to client sites. If you're the go-to person for end-user computing, laptop repairs, and small business networking (with a soft spot for UniFi), this is your kind of role.

What You'll Do

  • Provide on-site and remote IT support for end users (Windows/macOS, Office 365, peripherals)
  • Diagnose and repair laptops and desktops: hardware swaps, component testing, rebuilds
  • Perform screen replacements and other device repairs with care and precision
  • Set up and configure networking gear: routers, switches, access points, basic firewalls
  • Deploy and maintain UniFi environments (Controller setup, AP adoption, VLANs, guest networks)
  • Handle ticketing, documentation, and client communication with clear, friendly updates
  • Coordinate parts, RMAs, and warranty processes; keep inventory tidy and accurate

What You'll Need

  • Own vehicle and valid driver's license (required; role involves regular travel)
  • Proven IT EUC support experience (2+ years ideal)
  • Strong laptop/desktop hardware repair skills (diagnostics, parts replacement)
  • Demonstrated screen replacement experience (highly regarded)
  • Networking fundamentals: TCP/IP, DHCP/DNS, NAT, Wi-Fi standards, basic VLANs
  • Practical setup/config of routers and access points; UniFi experience (highly preferred)
  • Familiarity with ticketing systems and structured documentation
  • Excellent customer service—calm under pressure, clear communicator

Nice to Have

  • Exposure to MDM/EDR tools (e.g., Intune, Jamf, CrowdStrike)
  • Basic scripting or automation (PowerShell, bash) for repeatable tasks
  • SMB stack knowledge: Microsoft 365, SharePoint, Azure AD/Entra ID
  • IT certifications (CompTIA A+, Network+, UniFi/Ubiquiti, Microsoft)

Location, Hours & Perks

  • Brisbane CBD–based with daily travel to client sites across Brisbane
  • Full-time position; occasional after-hours work may be required
  • Vehicle allowance or mileage reimbursement, phone/tech allowance, tools where applicable
  • Supportive, technician-led culture with real autonomy and variety in your day
  • Training support for UniFi and relevant certifications

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