Operations Manager

Job Title

Operations Manager - Build to Rent - Smith Collective - Southport, QLD

A little about Local

Local is a Melbourne-born BTR business that focuses on creating and managing communities built entirely for renters. We believe in using our homes to strengthen communities and create positive change by making renting sustainable and secure for Australians, while connecting them with communities they love. Now Australia's largest BTR platform, Local has a completed portfolio value of over $2.46B with 3,246 apartments across the eastern seaboard in 6 prime neighbourhoods. It's important to us to provide homes for people who, through no fault of their own, don't have suitable places to live. That's why at least 10% of each of our projects is committed to supplying homes for social, affordable and specialist disability accommodation.

Our people are our greatest asset, and our team is made up of unique personalities and skillsets who share the common goal of creating thriving communities in great neighbourhoods. If that sounds like something you'd like to be part of, read on

A little about the opportunity

We're on the hunt for an Operations Manager to join the team and be responsible for the day-to-day asset operations of Smith Collective, a BTR community with 1,254 apartments in the heart of Southport village, ensuring compliance with QLD legislation (RTRA Act, POA) and Local's standards.

The person fulfilling this role will be responsible for overseeing daily property management operations and will work closely with the marketing, leasing, and property teams to create an inclusive, community-focused living environment, leading the resident experience program and optimising occupancy and maximising resident retention.

The Operations Manager will be responsible for driving commercial outcomes through arrears management, ancillary revenue growth, and budget oversight. They will also manage escalations, high-risk matters, and incident reporting, maintaining compliance and mitigating risks.

In short, we're on the hunt for a key leader to manage a high-performance onsite team, fostering Local's culture of service, accountability, and continuous improvement.

A little about you

• You're experienced. You have 7+ years' experience in residential property management, hotel guest services, PBSA, or Build-to-Rent operations.
• You inspire through leadership. You have the ability to motivate teams to achieve their best and to drive change within the organisation
• You've got runs on the board: You have proven ability to deliver exceptional customer service in a fast-paced, high-volume environment.
• You're commercially minded. You have proven experience managing budgets and driving financial performance.
• You're a problem solver. You have excellent negotiation, and conflict resolution skills.
• You want to be part of it. You're passionate about providing rental security and an exceptional living experience for our residents.

The good bits

For some, a job is a job. A means to an end. This might be fine for others, but it's not what motivates us. What we're doing requires perseverance, intensity, zeal, and energy in the face of new challenges.

We're incredibly proud to have created a unique culture where our people are encouraged to be endlessly curious and always empowered to speak up, because we're not into saying 'that's just the way we do things' or 'that'll do'. We're not all work and no play though, we love rewarding our people for the work that they do and we're big believers in having FUN.

So, how does that translate? Here's a little about our perks…

• We're ready to support each and every member of our team to learn, develop, grow, and thrive. Whether it's a tuition reimbursement, short course, or conference, we've got you covered.
• We love merch and our team do too. When you arrive, you'll be greeted with your very own set on day one
• From sips and chips (knock off drinks, but with chips), fun Fridays and team lunches, our social club are serious about creating good times, often.
• We're pretty sure our awesome people probably know other awesome people. Refer one to join the team and we'll reward you once they've completed their probationary period.
• Tri's, rides, marathons, and fun runs, we'll pay the entry fees for team fitness challenges, match charity donations, and we'll be the cheer squad, too.
• Paid parental leave policy, because we need to take care of our Little Locals, too