Service Manager

2 weeks ago

Dandenong, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**The Opportunity**

We are on the lookout for an enthusiastic, results-driven Service Manager with a passion for excellence and strong leadership mindset. Based in the Dandenong branch and reporting to the Victorian Branch Manager, you will ensure top-quality service delivery to our customers while meeting safety, operational, and financial targets.

**Your responsibilities will also include**:

- Oversee daily operations of HCA Service staff, ensuring optimal use of labour resources.
- Collaborate with internal teams and external stakeholders on customer needs, machine performance, product quality, workmanship, and warranty matters.
- Promote and enforce strict WHS compliance among employees and contractors, fostering a strong safety-first culture.
- Drive the financial performance of the Service department, achieving key targets such as WIP and profit margins.
- Manage warranty expenses, ensure timely recovery, and maintain accurate reporting.
- Build and maintain strong working relationships with customers, peers, and other departments, leading regular team meetings to boost morale and provide coaching to achieve departmental goals and KPIs.
- The ability to engage and lead a team of dedicated and talented service staff to achieve business objectives
- Track record of successfully managing operations within a comparable environment
- Demonstrated safety focus with a strong understanding of WHS principles
- A commitment to enhancing relationships with customers, peers and the community
- Relevant tertiary and/or trade qualifications are highly regarded

**Hitachi Benefits - What’s in it for you?**
- ** Rewarding Salary Package**: Competitive base salary + car allowance and the opportunity to earn bi-annual bonuses
- ** Employee Rewards**: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
- ** Culture**: Supportive management who value your input in finding new and improved ways to achieving success
- ** Health**: Discounted Medibank health insurance policy + EAP to support our employees and their families
- ** Employee Referral Program**: Successfully refer a friend and earn cash
- ** Paid Parental Leave Company Policy**:

- ** Career Progression**: Ongoing professional development through Hitachi’s industry-recognized training programs and leadership courses.
- Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company._

Video

  • Skilled Meat Workers

    1 week ago

    Dandenong, Australia Operations Manager Full time

    **OMC Australia is a long established and growing meat processing company offering an extensive range of premium beef products to the retail, food service, wholesale, domestic and export markets.** **We are looking for Permanent Full-Time experienced Skilled Meat Workers (Boners and Slicers) to add to our State-of-The-Art beef boning facility in Dandenong...

  • Skilled Meat Workers

    2 weeks ago

    Dandenong, Australia Operations Manager Full time

    **OMC Australia is a long established and growing meat processing company offering an extensive range of premium beef products to the retail, food service, wholesale, domestic and export markets.** **We are looking for a Permanent Full-Time experienced meat boners and slicers to add to our team for our beef boning facility in Dandenong South, VIC.** **Must...

  • Skilled Meat Workers

    5 days ago

    Dandenong, Australia Operations Manager Full time

    **OMC Australia is a long established and growing meat processing company offering an extensive range of premium beef products to the retail, food service, wholesale, domestic and export markets.** **We are looking for a Permanent Full-Time experienced meat Boners and Slicers to add to our team for our beef boning facility in Dandenong South, VIC.** **Must...

  • Service Manager

    1 week ago

    Dandenong, Australia Mercy Health Full time

    **ABOUT THE ROLE**:Mercy Health is looking for an exceptional Service Manager with experience in the aged care sector to join our team at Mercy Place Dandenong. **Summary of the role**:Mercy Health is looking for an exceptional Service Manager with experience in the aged care sector to join our team at Mercy Place Dandenong. In this role, you will be...

  • Service Manager

    2 weeks ago

    Dandenong, Australia Danfoss Full time

    Requisition ID: 31076- Job Location(s): Dandenong South, AU Rowville, AU Melbourne, AUAn exciting opportunity has become available for a Service Manager to lead our Service team located in the South Eastern Suburbs. In this position you will focus on growing our service business by promoting the service offerings through our service partners as well as our...

  • Service Manager

    1 week ago

    Dandenong, Australia Mercy Health Full time

    Permanent Full Time Position - Be an active leader of a team where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards. - Lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the resident. - You...

  • Group Service Manager

    2 weeks ago

    Dandenong, Australia CEA Full time

    **Posted**: 27/05/2025 **Closing Date**: 27/06/2025 **Job Type**: Permanent - Full Time **Location**: Dandenong **Job Category**: Operations **About Us** CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac. Supplying a diverse range of equipment to...

  • Assistant Service Manager

    1 week ago

    Dandenong, Australia Australian bus and truck care Full time

    **Australian Bus and Truck Care (ABTC) - Processing, Repair, Parts and Service Centre for Mercedes Benz, Freight Liner, Fuso, Iveco, Sitrak, Irizar, Volgren and many other Brands** Australian Bus and Truck is looking for a highly motivated Assistant Service Manager with a passion for customer service and the ability to lead and co-ordinate the team. Our...

  • Customer Service Manager

    1 day ago

    Dandenong, Australia Linear Technik Full time

    We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time. The Position - Provide leadership and be part of the customer service team - Implement service policies to deliver maximum customer satisfaction - Recommend changes to policies and procedures to exceed customer...

  • Customer Service Manager

    3 days ago

    Dandenong, Australia Blue Lion Moving Services Full time

    **Responsibilities**: - Manage and oversee a team of customer service representatives - Develop and implement customer service policies and procedures - Monitor and analyse customer service metrics to identify areas for improvement - Train and coach customer service representatives on best practices and company policies - Resolve escalated customer...