Service Manager

3 days ago

Dandenong, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**The Opportunity**

We are on the lookout for an enthusiastic, results-driven Service Manager with a passion for excellence and strong leadership mindset. Based in the Dandenong branch and reporting to the Victorian Branch Manager, you will ensure top-quality service delivery to our customers while meeting safety, operational, and financial targets.

**Your responsibilities will also include**:

- Oversee daily operations of HCA Service staff, ensuring optimal use of labour resources.
- Collaborate with internal teams and external stakeholders on customer needs, machine performance, product quality, workmanship, and warranty matters.
- Promote and enforce strict WHS compliance among employees and contractors, fostering a strong safety-first culture.
- Drive the financial performance of the Service department, achieving key targets such as WIP and profit margins.
- Manage warranty expenses, ensure timely recovery, and maintain accurate reporting.
- Build and maintain strong working relationships with customers, peers, and other departments, leading regular team meetings to boost morale and provide coaching to achieve departmental goals and KPIs.
- The ability to engage and lead a team of dedicated and talented service staff to achieve business objectives
- Track record of successfully managing operations within a comparable environment
- Demonstrated safety focus with a strong understanding of WHS principles
- A commitment to enhancing relationships with customers, peers and the community
- Relevant tertiary and/or trade qualifications are highly regarded

**Hitachi Benefits - What’s in it for you?**
- ** Rewarding Salary Package**: Competitive base salary + car allowance and the opportunity to earn bi-annual bonuses
- ** Employee Rewards**: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits Program
- ** Culture**: Supportive management who value your input in finding new and improved ways to achieving success
- ** Health**: Discounted Medibank health insurance policy + EAP to support our employees and their families
- ** Employee Referral Program**: Successfully refer a friend and earn cash
- ** Paid Parental Leave Company Policy**:

- ** Career Progression**: Ongoing professional development through Hitachi’s industry-recognized training programs and leadership courses.
- Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company._

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