Analytical Service Manager

2 weeks ago

Dandenong, Australia Eurofins Australia Food Full time

Company Description
**Eurofins Scientific** is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. With over 45,000 staff in more than 650 sites across 45 countries, Eurofins believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. Thanks to its decentralized structure and very strong growth, Eurofins provides unparalleled career opportunities for leaders and professionals who want to join a fast paced environment and grow their responsibilities quickly, in Australia, New Zealand or overseas.

**Job Description**:
The Analytical Service Manager is responsible for managing clients’ projects from start to finish and all subsequent queries. With a strong technical background in Food Chemistry testing, they are able to guide the clients through the laboratory process and results, with clear understanding of their needs and dedication to a great service.

This is a Monday to Friday full time position based in Dandenong South, immediate start available.

**Tasks and responsibilities**
- Provide general assistance to clients in all their dealings with the laboratory services
- Answer general queries and requests for quotes, technical questions and claims.
- On behalf of clients, follow up missing/delayed reports, and coordinates sample logistics.
- Manage the samples process in the Eurofins IT systems (CRM, LIMS, EOL)
- Supervise the progress of results with the laboratory team and with subcontracting laboratories.
- Explain the results to the clients with the support of the technical and management team.
- Run demos of customer interfaces to clients, either on-site or with remotely.
- Understand the customer requirements, and provide feedback to the Business Development teams and the Management in order to constantly improve the test offering and services

**Qualifications**:

- Tertiary qualification in Chemistry
- Experience interacting with customers
- Experience working in a commercial laboratory
- Experience with Laboratory Information Management Systems
- Excellent communication and interpersonal skills.
- Flexible, motivated, with great work ethics.

Additional Information

  • General Manager Data and Analytics

    3 days ago

    Dandenong, Australia Aussie Broadband Full time

    **Introduction**: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. **Our fantastic culture thrives on our...

  • Digital Data

    1 week ago

    Dandenong, Australia Baby Bunting Full time

    Fast growing ASX retailer with genuine career progression opportunities - Flexible working arrangements / work from home 2 days a week - New office with onsite parking, basketball court, BBQ area and outdoor table tennis **Join the family devoted to families.** Family. It means everything to us. From our very first baby steps as a small Balwyn store in...

  • Skilled Meat Workers

    1 week ago

    Dandenong, Australia Operations Manager Full time

    **OMC Australia is a long established and growing meat processing company offering an extensive range of premium beef products to the retail, food service, wholesale, domestic and export markets.** **We are looking for Permanent Full-Time experienced Skilled Meat Workers (Boners and Slicers) to add to our State-of-The-Art beef boning facility in Dandenong...

  • Skilled Meat Workers

    2 weeks ago

    Dandenong, Australia Operations Manager Full time

    **OMC Australia is a long established and growing meat processing company offering an extensive range of premium beef products to the retail, food service, wholesale, domestic and export markets.** **We are looking for a Permanent Full-Time experienced meat boners and slicers to add to our team for our beef boning facility in Dandenong South, VIC.** **Must...

  • Skilled Meat Workers

    3 days ago

    Dandenong, Australia Operations Manager Full time

    **OMC Australia is a long established and growing meat processing company offering an extensive range of premium beef products to the retail, food service, wholesale, domestic and export markets.** **We are looking for a Permanent Full-Time experienced meat Boners and Slicers to add to our team for our beef boning facility in Dandenong South, VIC.** **Must...

  • IT Service Desk Manager

    6 days ago

    Dandenong, Australia Wurth Australia Full time

    **Dandenong South** We are an international, family company looking to grow. The confidence in our products and the love for our customers is what makes us a global leader generating in excess of 17.1 billion euro in 2021, we are the largest employer of direct selling staff globally. With 450 sales representatives servicing over 55,000+ customers all around...

  • Service Manager

    1 week ago

    Dandenong, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. **The Opportunity** We are on the lookout for an enthusiastic, results-driven Service Manager with a passion for excellence and strong leadership mindset. Based in the Dandenong branch and reporting to the Victorian Branch...

  • Service Manager

    7 days ago

    Dandenong, Australia Mercy Health Full time

    **ABOUT THE ROLE**:Mercy Health is looking for an exceptional Service Manager with experience in the aged care sector to join our team at Mercy Place Dandenong. **Summary of the role**:Mercy Health is looking for an exceptional Service Manager with experience in the aged care sector to join our team at Mercy Place Dandenong. In this role, you will be...

  • Service Manager

    1 week ago

    Dandenong, Australia Danfoss Full time

    Requisition ID: 31076- Job Location(s): Dandenong South, AU Rowville, AU Melbourne, AUAn exciting opportunity has become available for a Service Manager to lead our Service team located in the South Eastern Suburbs. In this position you will focus on growing our service business by promoting the service offerings through our service partners as well as our...

  • National Service Manager

    5 days ago

    Dandenong, Australia S&You Full time

    Map, execute & successfully direct the flow of work through the Workshop - Oversee logistics & warehousing, delivering agreed financial objectives. - $210K + Super Pro Rata, Contract role 6 - 9 months **THE COMPANY** Part of a global brand, with sales recorded for 2021 totaling 3.3 billion EUR and employing 11,400+ staff, this leading provider of...