Analytical Service Manager

5 days ago

Dandenong, Australia Eurofins Australia Food Full time

Company Description
**Eurofins Scientific** is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. With over 45,000 staff in more than 650 sites across 45 countries, Eurofins believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. Thanks to its decentralized structure and very strong growth, Eurofins provides unparalleled career opportunities for leaders and professionals who want to join a fast paced environment and grow their responsibilities quickly, in Australia, New Zealand or overseas.

**Job Description**:
The Analytical Service Manager is responsible for managing clients’ projects from start to finish and all subsequent queries. With a strong technical background in Food Chemistry testing, they are able to guide the clients through the laboratory process and results, with clear understanding of their needs and dedication to a great service.

This is a Monday to Friday full time position based in Dandenong South, immediate start available.

**Tasks and responsibilities**
- Provide general assistance to clients in all their dealings with the laboratory services
- Answer general queries and requests for quotes, technical questions and claims.
- On behalf of clients, follow up missing/delayed reports, and coordinates sample logistics.
- Manage the samples process in the Eurofins IT systems (CRM, LIMS, EOL)
- Supervise the progress of results with the laboratory team and with subcontracting laboratories.
- Explain the results to the clients with the support of the technical and management team.
- Run demos of customer interfaces to clients, either on-site or with remotely.
- Understand the customer requirements, and provide feedback to the Business Development teams and the Management in order to constantly improve the test offering and services

**Qualifications**:

- Tertiary qualification in Chemistry
- Experience interacting with customers
- Experience working in a commercial laboratory
- Experience with Laboratory Information Management Systems
- Excellent communication and interpersonal skills.
- Flexible, motivated, with great work ethics.

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