Warehouse Returns Team Leader

2 weeks ago

Ultimo, Australia Peter Sheppard Footwear Full time

Based in Ultimo, Sydney, St Frock is a dynamic pure-play eCommerce business specialising in women’s apparel.

Our team is tight-knit and highly motivated to achieve; we are always looking for new ways to improve efficiency and beat yesterday’s results

We are seeking a motivated, energetic and natural leader to join our team as the **Returns Team Leader**. This role will work alongside the returns team and oversee the day to day duties whilst lending a hand to our dispatch team from time to time too.

**This position offers FULL-TIME hours, Monday to Friday.**

**Responsibilities**
- Open, inspect and process all returns
- Ensure all returns are in accordance with the St Frock return policy
- Sort returned stock for warehouse staff
- Assist the team with processing returns orders to achieve daily KPI targets
- Make sure all returns are processed fully within the return time frame
- Support Managers with training and getting daily tasks completed
- Motivate the team to achieve KPIs
- Oversee team's performance, helping teams to understand and follow set processes
- Process improvement - suggesting new and better ways to do things
- Assist with tech setup or upgrades

**Ideal background**
- Prior warehousing experience (ideally in apparel)
- Leadership - either as a senior team member, team leader or supervisor
- Great communicator - clear with instructions and follow-up
- Computer literate
- Fantastic attention to detail
- Ability to prioritise and work efficiently
- Has used WMS and ERP platforms previously
- Demonstrated ability to work to multiple deadlines & multi-task
- Highly organised with an ability to work quickly and accurately
- Can-do’ attitude and ability to work well in a team environment

**St Frock perks**
- Awesome discounts for staff, family & friends
- Fully stocked kitchen
- Regular social events
- Opportunity to be part of the future growth of an established fashion brand

**Job Types**: Full-time, Permanent

Pay: $26.00 - $27.00 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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