Manager Patient Experience

**ABOUT THE ROLE:
**Summary of the role**:

- Are you passionate about person centred care and patient experience? Mercy Health is looking for a full time Manager, Patient Experience to join our team.
- Full time permanent role in our Community Experience team (part of our Quality, Safety and Innovation division)
- Based in Health Services, with main sites including Werribee Mercy Hospital and Mercy Hospital for Women, travel between sites, our head office in Richmond and smaller sites will be required
- Opportunity to work remotely/from home for part of the role
- This role will work to champion and instil best practice approaches to person centred care within health services
- This role will support health services to identify and action patient experience priorities as well as manage key strategic projects related to person centred care and experience
- This role holds the portfolio for Health Literacy and works collaboratively to ensure health services meets requirements related to person centred care and experience as outlined in the National Safety and Quality Health Service Standards
- The successful applicant will be part of a broader supportive team, this role also has one direct report (Patient Information Administrator)

**ABOUT YOU**:

- We are looking for a dedicated individual with experience in enhancing patient experience in a health care setting.
- Essential requirements for the role
- Tertiary qualifications and 2-3 years experience in a senior role within a health care organisation
- Demonstrated understanding of consumer experience principles and practices with an emphasis on meaningful and impactful engagement, continuous improvement and organisational change
- Demonstrated knowledge and experience of the National Standards, specifically the requirements for organisations outlined in Standard 2, Partnering with Consumers
- Experience in leading consumer or community experience activities within a hospital/health care organisation
- Demonstrated knowledge and experience in designing, facilitating and evaluating consumer engagement processes in a health care setting

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Alexandra Armstrong-Young
- Group Manager Community Experience
- 0417 694 705

Group Manager Community Experience Alexandra Lindsay Armstrong-Young

0417 694 705