Patient Services Team Leader

In this full time role based in Richmond, you will work alongside the Manager of Patient Services and the Leadership Team to ensure the Patient Services team provides a streamlined and efficient approach to elective and emergency admissions. This covers all aspect of the patient’s journey prior to admission including theatre bookings, clerical pre-admissions, health fund eligibility checks and the admission of the patient.

The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. The Patient Services Centre Richmond is open 7 days a week from 0600hrs to 2000hrs. You will need to be flexible to work a variety of shifts across the weekly roster.

**You will make an impact by**:

- A strong customer focus to ensure a positive patient experience from booking to admission.
- Coaching and developing employees in the many aspects of Patient Services.
- Creating a positive team culture through new-starter orientation, recruitment activity, team leadership and roster management
- Having excellent communication skills
- Exceptional attention to detail
- An ability to cope under pressure and make informed decisions according to hospital needs

**To be successful in this role...**

Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. You have a collaborative leadership style and can bring out the potential in your team.

You will have:

- Demonstrated success in team leadership
- Solid understanding of medical terminology
- Administration experience gained within a service industry
- Experience with, or knowledge of health fund checks and requirements
- Strong computer literacy
- Experience in IPM/CRM or similar health systems software will be advantageous

Position Description Inherent Requirements

**About Epworth Richmond**

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside highly skilled practitioners in all areas. You will challenge your skills, broaden your experience, and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities, and technologies.

**Additional Information**:
At Epworth, everybody matters. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

- Salary packaging benefits of $15,900 per annum
- In addition you will be able to salary package meal/accommodation expenses up to $2,650 per annum
- Flexible work arrangements
- Reduced out-of-pocket expenses for health services at Epworth
- Discounted private health insurance
- Discounts to leading Australian retailers through the "My Benefits" Program

**At Epworth, we care.**

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Sound interesting? To apply, click the **I'm Interested **button now and attach your CV and cover letter.

For more information, refer to the attached position description or contact Epworth Talent (03) 9426 0606.
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._