Customer Experience Manager

4 days ago

Virginia, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Virginia AutoGlass Service Centre as a Customer Experience Leader

Ideally someone that is career driven, on their way up, motor vehicle industry experience is highly regarded
- **Hours**:Full Time - 38hrs per week
- **Days**:Monday - Friday
- Must be able to work some Saturdays if and when required (Overtime applicable)
- **Salary**:This will be monthly pay.

**The Role**:
Our Virginia AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Experience Manager to lead customer service and focus on delivering a first class service to our new and existing customers.

**Key duties and responsibilities include**:

- Lead customer service and support the day to day running of the Service Centre
- Provide first class service to all customers using your amazing people and communication skills
- Keep customers appraised of delivery lead-time
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising Service Centre computer system

**In conjunction we are needing someone with**:

- A true passion for delivering customer service excellence
- Motor vehicle industry experience is highly regarded
- Experience in managing/leading teams in a busy environment
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Outstanding verbal and written communication skills
- Excellent self organisation and time management skills
- Related Industry experience (automotive industry experience highly desirable but not required)
- Demonstrated strong leadership and coaching experience
- Highly developed stakeholder engagement, influencing, and presenting skills
- Strong IT skills in particular MS Office.

**The Perks**

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career.

**To support this, we offer**:

- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform providedAt **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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