Content Management Officer

**Job Number**:
498252

**Division**:
Community & Environment

**Employment Status**:
Full time, Maximum Term, Permanent

**Categories**:
Customer Service

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay Region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2,000 team members dedicated to servicing the needs and enhancing the lifestyle of more than 479,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

**Customer Response Department**

This role sits within our Customer Response Department which is made up of the Local Laws, Public Health and Customer Services streams. Customer Response provides front line service delivery and aims to provide a high standard of positive and proactive service experiences.

**About our opportunity**

We have a 12-month temporary opportunity available within our dedicated Content Management Team

This team creates and manages all online content referenced by a diverse range of customers and stakeholders including residents, ratepayers, visitors and businesses to source Council information and resources.

Across our website and intranet, we have content available for every service Council provides. From animal registrations, to community leasing, events, public health information and maintenance requests - we ensure everything is referenced and documented to offer the most effective and efficient services to our customers and stakeholders.

In addition to producing and maintaining our online content and resources, our Content Management team is responsible for identifying and actioning business requirement and improvement opportunities, as well as reviewing processes to optimise service delivery. The team advocates for quality and proactively engages with internal customers and stakeholders on a regular basis to achieve quality assurance, business process alignment and provide advice on analytical data.

The Content Management team has a critical function in streamlining our service delivery and ensuring our stakeholders and customers always have the most updated information and resources available to them.

**About you**

Under pressure you will be able to manage conflicting priorities to meet deadlines and have strong analytical skills to support the improvement of user’s online experiences and online customer service functions. You will thrive in and support a team environment based on high performance, continuous improvement and customer service.

Most importantly, you must have a willingness to learn everything about Council and our services, strong communication and literacy skills to develop web-based reference materials as well as communicate effectively.

**Role**:Content Management Officer
**Term**: 1 x Maximum Term Full Time Contract for 12 months (Parental relief)
**Location**: Caboolture
**Award/Level**: Qld Local Government Industry Award (Stream A) - Level 3 of the Moreton Bay Regional Council EBA4 Certified Agreement
**Remuneration**: $71,073pa + Super + 9 day fortnight + leave loading

**Why join the MBRC Team?**

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

- Discounted Health Insurance.
- Free flu vaccinations every year
- Fitness Passport program offering discounted membership for you and your family to selected facilities.
- We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training & Research Scheme (STARS).
- Generous employer and employee super contribution scheme.
- Salary packaging options on novated leases, superannuation payments, smartphones and devices.
- We want you and your family to feel well supported when you need it most - as a team member you will have access our 24/7 confidential counselling service, leader support hotline, chaplaincy program and our mates and construction program.
- Flexibility at MBRC depends on the type of work you do but could include options such as work from home, part time, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

**How to Apply**

**Role Description**

Please refer to the Content Management Officer Position Description for further information.

**Further Information**

For more information about Moreton Bay Regional Council and to stay across what’s happening in our region, follow us on Linked In - Moreton Bay Regional C