Training Specialist

7 days ago

Sydney, New South Wales, Australia Heinemann Full time $60,000 - $80,000 per year

About Heinemann

For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market.

Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries. Our retail operation now serves more than 30 million customers annually offering perfumes and cosmetics, wines and spirits, confectionary, delicacies and much more. Despite our international profile, we remain a family business, and we place great value on people.

The Training Specialist will support the Retail Training Manager in deploying the learning strategies of Heinemann Oceania.

What you will get:

  • Staff discounts in our shops
  • Yearly salary review
  • Diversity, Equity, Inclusion and belonging Program
  • Free on-site parking
  • Hybrid work

Your new job includes

  • The Training Specialist will support the Retail Training Manager in deploying the learning strategy of Heinemann Oceania in retail perspective.
  • Prepare and maintain department training calendars across all stores.
  • Coordinate and provide training in store and classroom support for retail sales staff, coordinate retail sales team training iPads
  • Coordinate logistics for, retail training, meeting room bookings, materials and equipment set up for operational, customer service and product training.
  • Coordinate and update operational procedures folders in collaboration with the Retail Training Manager
  • Helping out the customers on the shop floor when in need.
  • Ensure compliance with company policies, procedures and standards are maintained across all training activities
  • Gather and evaluate information from retail sales staff on previous training to identify weaknesses and areas that needs additional training, provide feedback to Retail Sales Manager.
  • Providing training will mean leading from the front, and this may include working in the retail stores from time to time.
  • Flexibility to adapt approaches to meet the diverse needs of different store teams

What you should bring along

  • Background in customer service, with experience in retail, training, delivery, processes and procedures
  • Exceptional customer service skills, experience in point-of-sale training
  • Excellent communication skills – exhibit exceptional verbal and written communication skills, coupled with strong presentation abilities and high attention to detail
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel and Outlook)
  • Be a natural self-starter who seeks out opportunity for improvement
  • Ability to handle multiple tasks and complete to high standards
  • A strong understanding of the end-to-end training process
  • Strong knowledge of retail operations, sales techniques and customer service principles
  • Proven ability to engage and train individuals

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