Duty Manager

1 week ago

Brisbane, Australia City Venue Management Pty Ltd Full time

City Venue Management is currently hiring a Duty Manager to lead our Brisbane based Customer Connect Team. As the Duty Manager you will lead the team around you to ensure an excellent level of customer experience and employee engagement is maintained.

**What to expect**:
The Customer Connect Team is a small and effective team which are split between offices on the Gold Coast and Brisbane. Providing phone and administrative support to our 32 aquatics and learn-to-swim venues across SE QLD; the Customer Connect Team support includes both inbound, service, and retention-based calls, and outbound sales calls. This role is both operational as well as analytical and strategic.

This role will be based at our Spring Hill Office. As we offer support 7 days a week to our venues, the role will operate on weekdays and on a rotating weekend day.

**Duty Manager Duties**:

- Lead, manage and inspire the team on shift with a positive, can-do attitude to achieve KPI’s
- Excellent customer service skills, passionate about finding resolutions, building trust and providing exceptional experiences at every interaction
- Must have excellent written and verbal communication skills, be an organised self-starter and possess a strong attention to detail
- Complete administration, financial and customer care tasks
- Someone who brings fun and energy every day to our team and our customers
- Look for innovative ways to improve our current processes to ensure positive future outcomes
- Experience within hospitality, call centres and other fast paced customer service environments is desirable but not necessary for success.

**What are the perks?**

Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes. We value the opinion of all employees and take measures to consistently ensure every voice is heard.
- We do meaningful work every day - we move fast and focus on what matters.
- We are empowered to make decisions - we don’t let processes and approval hierarchies get in the way; we trust our team to use their judgement.
- Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.
- Our City Perks program offers a range of generous discounts.
- We offer an Employee Assistance Program, My Fitness Passport and other benefits to support your physical, mental and social wellbeing.
- We have fun - we celebrate our successes & don’t take ourselves too seriously

**Where to from here**:

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