Customer Service Officer

2 days ago

Brisbane, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading

Job Title: AO3 Customer Service Officer
Anticipated hours: 38 hours per week
Pay rate: $46.27/hour + Super
Location: Brisbane CBD
Employment type: Anticipated to run for 3 months with a possibility of extension

**Duties & Responsibilities**:

- As part of this highly engaged team, you will support the team's performance with various legal filing and admin duties.
- Provide advice and guidance to team members to ensure high quality customer support services.
- Liaise with other parts of the business to refer and resolve customers' requests.
- Monitor and prioritize workloads and assist team members on escalated enquiries/incidents to maintain high quality customer support services.
- Assess and resolve escalated enquiries/incidents within service agreement timeframes.
- Develop, implement, and review efficient work practices and provide updates to team members to ensure service consistency.
- Identify and assess team training needs and provide on-the-job training and development to promote a culture of continuous learning.
- Work collaboratively in a high performance and innovative team environment that provides best practice support to all stakeholders.
- Effectively using Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
- Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations

**Job requirements**:

- Previous 12-month experience as a Customer Service Officer or similar field
- Experience in a fast-paced environment
- Strong attention to detail, computer planning skills to manage multiple priorities
- Confident on phones
- Ability to multitask
- Previous government experience
- Full Australian work rights

We look forward to hearing from you.

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