Manager, Technical Services

6 days ago


Melbourne, Australia UniSuper Full time

**Your role**

In this high-impact role, you’ll be the driving force behind our enterprise technology platforms—leading internal teams and vendor partners to deliver seamless operations and transformative change. You’ll:

- Be the go-to operational contact for our managed service providers (e.g., Infosys)
- Lead incident, change, and problem resolution with precision and agility
- Champion continuous improvement and strategic alignment across platforms
- Build strong vendor relationships and ensure smooth transitions and handovers
- Shape talent strategy and foster a culture of excellence and transparency

You’ll collaborate across UniSuper with:

- Technical Business Partners, Service Managers, and Tech Leads
- Architecture, Information Security, and Governance teams
- Vendor Service Delivery Managers and HR teams
- Project and Technology teams driving innovation and delivery

**About you**

You’re not just a manager—you’re a leader. You bring:

- Proven experience managing hybrid or outsourced vendor teams
- Mastery of Agile, CI/CD, ITIL, SDLC, and DevOps practices
- Strong planning and prioritisation skills across multiple workstreams
- A strategic mindset with a passion for operational excellence
- A background in software engineering or IT project management
- Experience in financial services, with exposure to IT security, risk, and audit (ideal)

UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us.

We offer:

- A collaborative and inclusive culture
- Flexible work arrangements
- Multiple Leave Options
- $1500 Individual Annual Development Budget



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