Technical Services Manager

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Technical Services Manager

Full-Time, Melbourne

The Technical Services Manager is responsible for the leadership, day to day management and resourcing of the technical services team. The role is accountable for ensuring best practice delivery of cardiac testing procedures for Cardiology Victoria patients whilst at the same time ensuring efficient allocation of resources.

What you’ll do:

- Provide leadership, direction and day to day management of the technical services team including recruitment, orientation, performance appraisal and management of Specialist Cardiac Physiologists, and Cardiac Physiologist in conjunction with the Lead Cardiac Physiologists, in accordance with contemporary human resource management practices and maintaining a Duty of Care for maintaining a safe and healthy workplace.
- Finalise and implement monthly rosters and schedules, ensuring on a daily basis that staff are available to meet resourcing requirements and resolve resourcing issues or conflicts and develop and maintain an up to date 12-month workforce plan to ensure the availability of resources at all times.
- Manage the monthly cardiac physiologist roster in collaboration with Practice Managers for sign off by the General Manager, ensuring that leave provisions have been considered.
- Develop the capability of the cardiac physiology team by supporting and facilitating ongoing training, skills development, education and professional development, and succession planning strategies.
- Monitor and report on the viability of all clinic operations to ensure the effective and efficient utilisation at all times of human resources.
- Contribute to and provide input into efficiency improvement strategies including agreed diary and roster improvements for cardiac physiologists.
- Report on the capacity to meet and comply with relevant clinical quality standards through the regular monitoring. analysis and review of systems, processes, procedures, workflows and workloads and recommend improvements and enhancements.
- Identification, management and reporting of risks identified through the prompt and effective management of service complaints and incidents.
- Liaise regularly with the NIWG (Non invasive working group) Chair, attend and positively contribute to NIWG and CMC (Clinical Management Committee) meetings as required with a view to continuously improving the delivery of technical testing services and maintaining productive working relationships with specialist doctors.
- Keep abreast of the latest developments in the field of cardiology testing processes and procedures and raise the profile of Cardiology Victoria by developing and maintaining key industry networks, undertaking relevant and approved research and presenting conference papers.

Who you are:

- A proven leader with experience managing and developing teams
- The ability to work under pressure and respond to fluctuating workflow and internal / external demands
- Min 5 Years experience in a Senior Cardiac Sonographer position
- Undergraduate tertiary qualifications in Applied Science or equivalent
- Post Graduate Cardiac Ultrasound qualifications
- Drivers license and car are essential, as the ability to travel between sites is an important part of the role.

What’s in it for you
- Own your development, learn every day and be part of GenesisCare’s rapid growth
- Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential
- Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
- A rewarding purpose-led organisation that provides positive outcomes to patients everyday
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease
- Fast paced, high performing & agile working culture with lots of change due to our rapid growth

Who we are:
We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.

Global care

Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making