
Technical Services Manager
1 week ago
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.
Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Macquarie Group, this is just the beginning
Join us at AirTrunk, where the cloud meets the ground.
**A Snapshot**:
As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:
- Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
- Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.
- First point of contact for AirTrunk's customers in respect of works planning, incident management and reporting
Please note this role will be based in our data centre in Western Melbourne. #LIonsite
**Your Day to Day**
Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;
- Lead all aspects of the planning and coordination of all preventive maintenance and repair works, ensure change management and incident management procedures are followed; coordinate activities as required with customers
- Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
- Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
- Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.
- Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
- Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
- Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
- Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers
- Lead minor capital projects for customers/internal purposes
- Supervise operational metrics, data and analyse risks
- Conduct regular property inspections
- Take part in the 'on call' incident response roster
**Requirements**:
- 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
- Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
- Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
- Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
- Have Own Security NV1 Clearance or ability to get one
- Excellent collaborator with strong communication skills in English
- Exceptionally flexible, forward-thinking and motivated by change
- Effective customer management skills and meeting chair experience
**The AirTrunk Culture**:
The pace of our industry means you'll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values; going above and beyond, and being dynamic, transparent and responsive.
Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We've created a flexible and safe working environment where everyone feels welcome, heard, and equal regardless of age, disability, gender, gender expression, marital or parental status, race, colour, religion or belief, national origin, sexual orientation or veteran status.
With a range of exciting employee benefits for you to choose from, we'll help you stay positively charged in both your work and life.
**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organization location. AirTrunk is not responsible for any fees related to unsolicited resumes.
-
Cleaner (Technical Services)
1 week ago
East Melbourne, Australia Sebastian Property Services Full timeAbout Sebastian Property Services For over 40 years, **Sebastian Property Services**—part of the Sebastian Group—has been trusted by clients across Victoria to deliver professional cleaning and facilities services. From corporate offices and schools to retail centres, industrial sites, and specialist environments, we are committed to maintaining safe,...
-
Technical Services Manager
14 hours ago
Melbourne, Australia Chemetall Full time**Technical Services Manager** **Department**:Technical **Reports to**: Managing Director **FUNCTION** - Responsible for the technical service function for the factory, sales personnel and customers. - Co-ordinate the trialing and introduction of new products and processes. - Provide technical support to the Sales Function to assist the achievement of...
-
Cleaner (Technical services)
7 days ago
East Melbourne VIC, Australia Sebastian Property Services Full time $60,000 - $80,000 per yearAbout Sebastian Property ServicesFor over 40 years, Sebastian Property Services—part of the Sebastian Group—has been trusted by clients across Victoria to deliver professional cleaning and facilities services. From corporate offices and schools to retail centres, industrial sites, and specialist environments, we are committed to maintaining safe, clean,...
-
Technical Manager
2 weeks ago
Melbourne, Victoria, Australia DXC Consulting & Engineering Services Full timeTechnical Manager - Workers CompensationTechnical Manager - Workers Compensation3 weeks ago Be among the first 25 applicantsAbout the Role:The Technical Manager ensures that decisions are sound, fair, appropriate to the individual circumstances of a claim, and sustainable. The Technical Manager has a major role in determining ongoing entitlements and...
-
Technical Services Manager
1 week ago
Melbourne, Australia Elders Full timeNurture. Grow. Thrive. Accepting a role with Elders means you will be joining a team ready to support and grow your career. Be part of a culture that has been in the making for more than 180 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all...
-
Technical Service Manager
1 week ago
Port Melbourne, Australia CSE Global Full time**CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure and services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.** With this opportunity as the Technical Services Manager, you will manage and lead an established team of...
-
Melbourne, Australia Amazon Web Services Australia Pty Ltd Full timeExperience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...
-
Security Technician
4 days ago
Melbourne, Victoria, Australia Secom Technical Services Full time $80,000 - $120,000 per yearWith over twenty years of experience, Secom Technical Services, designs installs and maintains complete electronic and cybersecurity requirements for the Australian market. If you are aligned with our TECH Values; we want to hear from you.Trustworthy: Delivering quality work reliably to completionEffective: Solid desire to consistently achieve the best...
-
Security Technician VIC
2 weeks ago
Melbourne, Victoria, Australia Secom Technical Services Full time $90,000 - $120,000 per yearWith over twenty years of experience, Secom Technical Services, designs installs and maintains complete electronic and cybersecurity requirements for the Australian market. If you are aligned with our TECH Values; we want to hear from you.Trustworthy: Delivering quality work reliably to completionEffective: Solid desire to consistently achieve the best...
-
Technical Services Manager
7 days ago
Melbourne, Victoria, Australia AirTrunk Full time $120,000 - $180,000 per yearWant to be a part of Asia Pacific & Japan's (APJ) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our...