Account Manager I

Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity:
Join a dynamic team where you'll drive insights, ensure promotional compliance, and support seamless product operations across the full lifecycle—from data analysis and reporting to card production and partner support. This is a hands-on role for a proactive problem-solver eager to grow in cross-functional project coordination and continuous improvement.

**Responsibilities**:
Reporting & Insights
- Develop and deliver weekly, monthly, and quarterly reports covering sales performance, promotional activity, and compliance/regulatory requirements.
- Identify trends and insights from reporting to support strategic decision-making.

Promotional Compliance & Claims Management
- Review promotional claims to ensure accuracy, compliance with marketing and regulatory standards, and proper billing verification.
- Collaborate with marketing and finance teams to resolve discrepancies.

Product Operations Support
- Manage card production orders from end to end, including data verification and artwork proofing.
- Support product launches with sales forecasting, stock management, and execution coordination.

Administrative & Project Coordination
- Provide day-to-day administrative support to the Product Manager, including meeting coordination, note-taking, data analysis, and project tracking.
- Assist with cross-functional projects to ensure timely delivery of milestones.

Customer & Partner Support
- Offer occasional support to the customer service team on case management, card replacements, and fraud investigations.
- Develop capability to manage a small brand partner portfolio, driving day-to-day operational excellence.

Continuous Improvement
- Identify process gaps and recommend solutions to improve efficiency and quality of deliverables.
- Proactively seek opportunities to take on new responsibilities and expand product knowledge.

Qualifications:
Technical & Analytical Skills
- Proficient in data analysis and reporting, with the ability to interpret trends and provide actionable insights.
- Strong Microsoft Excel/Google Sheets skills; experience with BI tools (e.g., Tableau, Power BI) not necessary, but desirable.
- Familiarity with compliance and regulatory reporting requirements in a product or retail environment (preferred).

Organizational & Coordination Skills
- Excellent time management skills, with the ability to prioritize multiple tasks and meet deadlines.
- Strong attention to detail for reviewing data, proofs, and promotional claims.
- Capable of managing projects from initiation through to delivery with mínimal supervision.

Communication & Interpersonal Skills
- Clear and professional verbal and written communication, with an ability to tailor messaging to different stakeholders.
- Collaborative approach to working with cross-functional teams, including marketing, operations, customer service, and external partners.

Problem-Solving & Initiative
- Ability to troubleshoot issues, investigate discrepancies, and propose practical solutions.
- Proactive in identifying process improvements and efficiencies.
- Eager to learn, adapt, and expand responsibilities over time.

Personal Attributes
- Highly organized, reliable, and accountable for delivering quality work.
- Comfortable working in a fast-paced, evolving environment.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
- **This position is eligible for the Employee Referral Bonus Program-Tier II