Client Services Manager

2 weeks ago

Mawson Lakes, Australia Support Worker Co. Full time

Work in a high-performing and fast-paced environment
- Mentoring provided to help achieve the strategic plan of the organisation
- Dedicated budget for training and development for the first year of employment

**Overview of the role**:
As
**Client Services Manager,** you will be responsible for supporting the CEO with a small and committed leadership team to deliver quality outcomes for people living with developmental disability, and/or Autism.

You understand the concept of and can demonstrate, commitment to servant leadership. You will ensure continuous and open collaboration resulting in sound operational and financial performance across existing and emerging services.

Exemplary customer service, together with the sustainability of the business is a key focus of your role. Specifically, you will contribute to the growth of NDIS revenue streams while implementing operational efficiencies.

You will role model the leadership behaviours and values that contribute to a high-performing and engaged culture. Lived experience of disability or service expertise in disability and healthcare governance roles is
**essential.**

**You are involved in the following key areas of responsibility**:

- Operational Excellence in NDIS and Dept Child Protection Service Delivery
- NDIS Quality & Safeguarding compliance and restrictive practice reporting framework
- Financial Performance
- People & Culture
- Environment, Health & Safety
- Clinical Governance

**What we are looking for**:

- Excellent customer service and proactive relationship management skills.
- Experience in financial/ budget program management
- Excellent verbal and written communication skills.
- Highly organised, able to prioritise and manage multiple tasks.
- Positive, energetic, and savvy manner.
- Proven ability to work to strict deadlines
- Previous experience in a similar role in the community services sector
- Attention to detail and accuracy.
- Ability to work effectively under pressure.
- High level of initiative and work well in a team environment.
- Stays well-informed of industry news, trends, and changes

**About You**:

- Experience in leading, managing, and coaching staff
- Strong knowledge of the disability sector and NDIS, preferably experience with Supported Independent Living
- Experience in a dynamic management role that is fast-paced where no two days are the same
- High attention to detail with a strong work ethic and a passion for supporting people with a disability
- High level of customer service experience
- Demonstrated ability to be effective in all areas of risk management and incident reporting
- A clinical background in disability services will be well regarded

If you have a passion for positively impacting people’s lives, exceptional organisational skills, and a strong understanding of compliance requirements; we encourage you to apply.

Please note, only successful applicants will be contacted.

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