Engagement Support Officer
5 days ago
**As our Engagement Support Officer, you will**: - Support the delivery of community and stakeholder engagement campaigns, through independent completion of tasks using discretionary judgement to ensure program deliverables are achieved within project milestone timeframes. Work under guidance to determine and implement own work priorities, follow established procedures and track progress of individual deliverables in alignment with project requirements. Consult with team members to ensure effective coordination of activities reflecting the overarching stakeholder engagement strategy. Demonstrate excellence in customer service when liaising with internal stakeholders and managing incoming enquiries from external stakeholders through a client relationship management system. Respond to queries within knowledge base or delegate queries to the appropriate officer for action. Escalate complaints and identify reputational risks and issues in relation to potentially sensitive matters and circumstances. Liaise with external service providers to achieve optimal outcomes for project deliverables. Use program systems and mapping systems to effectively plan and report project activities. Identify continuous improvement opportunities for optimal delivery of tasks to meet project outcomes. Contribute to identifying enhancements to the programs client relationship management system and undertake user acceptance testing.
You may haveExperience in using a client relationship management system and task management softwareThe work we do is widespread and varied, but our people are united by an innate sense of purpose, and a passion to serve their fellow Queenslanders. Our people are talented, down-to-earth, and resilient, and the work they do every day fills them with gratification and pride. This is what keeps them coming back.
**Here are some other reasons why our people choose us**: - Have visible impact in your community, and directly contribute to making Queensland a better place to live. Flexible working options that encourage a healthy work-life balance. Salary sacrificing options and competitive superannuation through QSuper. A variety of fantastic leave benefits, supported across the broader Queensland public sector. Access to confidential free counselling for you and your immediate family members through our employee assistance program. We are committed to preventing violence against women and are proud to be a White Ribbon accredited workplace.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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