Senior Support and Engagement Officer

Are you interested in being a member of a team that actively engages in emerging technologies, and seeks to solve complex and complicated problems facing schools in their use of digital technologies?

Do you share our passion for developing and providing expert, evidence-based advice using effective
research and design processes?

Are you keen to be part of a small, agile team that focuses on the needs of customers and works with stakeholders and partners to deliver success?

The Digital Innovation Division (DID) is looking for such an individual who is highly motivated and willing to think
innovatively to create engaging, informative and effective solutions.

About the Department of Education:

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us ( ).

In support of the department's Digital Strategy , the Senior Support and Engagement Officer supports our schools, corporate units and staff to leverage emerging technologies effectively, including providing expert advice on, and contributing to the solution of complex and difficult problems using evidence-based research and customer-centric design.

About the Role:

• Works collaboratively and flexibly within the team to support a diverse range of research, change management and operational activities.
• Supports understanding customer needs and issues, progressing strategic priorities, building and maintaining strong engagement with the team's partners and stakeholder.

Responsibilities Include:

• Provide high level subject matter expertise and research, articulating impacts to business processes and schools.
• Prepare briefing material, submissions, papers and reports.
• Effectively acquire, maintain and apply knowledge of relevant government processes, and review operational documentation to support the priorities and functions of the unit.
• Develop and refine reports, resources and support materials.
• Lead project activities and programs and undertake related administrative duties including representing the unit at meetings and other forums.
• Build and maintain cooperative working arrangements between the unit, customers, stakeholders, partners and external organisations.
• Promote a culture of continuous improvement and capability building throughout the team.
• Employ high-level analytical skills, excellent attention to detail and well-developed communication skills to ensure quality outcomes.

About You:

In addition to the capabilities listed in the role description, the following capabilities are highly desirable qualities for the ideal candidate to possess:

• Knowledge and experience of customer-focused design, and experience in solving complex problems faced by schools in their use of digital technologies.
• Knowledge and experience of analysing and rapidly understanding emerging technologies and their potential impacts.
• Familiar with business analysis and/or project management processes and activities e.g. Project Management Body of Knowledge (PMBOK) or Agile.
• Knowledge and experience of educational research particularly in emerging technologies and innovation.
• Superior written and verbal communication skills.
• Previous experience in a large, complex, operating environment.
• Knowledge and experience of education context.

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
• Attach a two-page (maximum) statement demonstrating your suitability for this role. Your statement must address the competencies of Vision, Results and Accountability (see "Competencies - How you may be assessed" in the role description).
• To demonstrate these competencies, you are encouraged to include selected evidence from your work history particularly examples directly relevant or transferable to this role (see the responsibilities listed under "Your role").