Monitoring Operator

2 days ago

Brisbane, Australia Chubb Fire & Security Pty Ltd Full time

**1714132**

**Brisbane, Queensland AU**

**Security Monitoring Centre**

**Monitoring Operator**

**Permanent Position**

**Salisbury Location**

**As our business continues to grow we are looking for keen and motivated individuals to join our company and enjoy stable long term employment with a well established and secure company.**

**The Opportunity**:
**You will contribute by**:

- Processing alarm signals and events received from a customers monitored alarm system
- Answering incoming phone calls and processing customer requests
- Providing monitoring support to the other Monitoring Centres as required
- Striving to maintain adherence to ASIAL Compliance requirements at all times
- Answering calls and recording requests for after-hours service technicians
- Effectively communicating with internal and external customers
- Working with, and supporting different areas within the business, including customers and management

**Experience and Knowledge Requirements**:

- Customer service with excellent communication and listening skills
- Call centre and/or inbound/outbound phone experience
- Computer literacy with good typing skills
- Shift work experience will be a bonus
- Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
- Hold a Security officer - Monitoring licence and/or the ability to obtain and maintain
- National Police clearance or the ability to obtain and maintain
- Maintaining a reputation for caring and professional service to clients and their associated contacts

**Work with confidence : SMC** is classified as an essential service employer and we have remained stable throughout COVID-19 and continue to grow as a team. We are working throughout any lockdown periods and operate business as usual.

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

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