Remote Monitoring Technician

Sandvik Mining
Remote Monitoring Technician - Milton, Brisbane

About the Opportunity

The Remote Monitoring Technician is responsible for keeping customer equipment running efficiently and reliably. The role involves monitoring and analysing machine health data to identify issues early, prevent failures, and improve equipment performance. The technician provides clear technical insights and recommendations to support safe and efficient operations, while working closely with customers and internal teams to deliver timely updates and practical solutions that improve fleet performance.

Responsibilities:

- Proactively monitor data from mining equipment such as underground trucks, loaders, and drills to identify any performance issues or irregularities.
- Analyse telemetry and diagnostic data to detect early signs of component wear, potential failures, or inefficiencies.
- Prioritise and escalate critical alerts to internal teams and customers to ensure timely resolution.
- Support the development of troubleshooting guides and root cause analysis tools.
- Provide clear and professional updates to customers on equipment health and recommended actions.
- Present customer-focused information on the Remote Monitoring Centre (RMC) and related software capabilities.
- Collaborate closely with internal stakeholders and customers to align with maintenance and operational strategies.

About You

You will bring a minimum of 2+ years’ experience in the mining industry, working in either underground or surface operations, supported by a trade qualification in a relevant field (heavy equipment preferred). Experience with Sandvik mining equipment, including underground trucks, loaders, and drills, will be highly regarded. You have a solid understanding of mechanical and electrical systems and are confident interpreting diagnostic codes, performance metrics, and telemetry data.

With familiarity in telemetry systems, OEM diagnostic platforms, and data communication frameworks, you can analyse data to identify root causes and performance trends. You are proficient in digital tools such as monitoring software, MS Office Suite, and reporting platforms, and demonstrate strong communication skills for both customer and internal reporting. Known for your attention to detail and proactive approach, you thrive under pressure and work effectively as part of a team. Your adaptability and eagerness to embrace evolving technologies ensure continuous improvement and operational excellence in a dynamic remote monitoring environment.

Agencies need not apply.
- To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical._

What we offer

- Flexible working arrangements, work from the comfort of your own home up 40% of the work week
- Company-wide Bonus scheme to reward your hard work and dedication.
- Training and development opportunities, from extensive internal programs to contributions towards external studies.
- Company-funded paid parental leave, with superannuation contributions during the leave period.
- Sandvik Wellness Program to support and enhance your health and wellbeing
- Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
- Employee Referral program, earning up to $5,000 per successful referral

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, wh