Complex Claims Examiner, Financial Lines Claims

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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Examiner in Financial Lines to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
The Financial Lines Claims team has five locations across the Pacific including Sydney, Melbourne, Auckland, Perth and Brisbane. Known for its technical leadership across Financial Lines and particularly in D&O, the team provides bespoke services to insureds and brokers in relation to all types of Financial Lines claims. Reporting to your teams Financial Lines Complex Team Manager you will manage a portfolio of AIG’s claims including professional indemnity, D&O and management liability claims, in accordance with AIG’s Proactive Claims Management guidelines.
The purpose of the role is to manage a portfolio of complex claims including professional indemnity, D&O and management liability claims, in accordance with AIG’s Proactive Claims Management guidelines. The role involves handling claims with particular emphasis on reducing claims costs, providing exceptional customer service and understanding the financial impact of claims on the business. The successful applicant will be required to undertake coverage investigations, assess liability and quantum, negotiate early settlements and manage the reserve process. There would be particular focus on making early claims decision that result in costs and legal spend savings for the business.
**Key accountabilities will include but not limited to**:
Managing claims handling enquiries, coverage determinations, quantum analysis and legal liability assessments for complex claims
Ensuring effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings
Reporting key claims messages to the Financial Line Claims Team Manager and to internal stakeholders
Assisting in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (including assisting Australasian Complex Claims Manager to complete monthly quality assurance reviews)
Ensuring adherence to best practice procedures for financial lines complex claims, consistent with global best practice
Handling complex claims within authority limits
What you’ll need to succeed
Excellent communication skills, both written and verbal
Good presentation skills and file knowledge
Ability to manage and prioritise workload and diary management, and to work independently
Ability to contribute effectively within a team environment when required, and with internal/external stakeholders at all levels
Ability to influence claims and non claims stakeholders to effectively direct claims strategy
Well developed knowledge in financial lines technically complex claims
Policy language skills enabling accurate and consistent policy wording interpretation
Thorough knowledge of legal / regulatory and litigation / procedural requirements for financial lines
Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims
Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
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