Climb Tour Leader Part-time

**Climb Tour Leader Part-Time** **(**Requisition ID**:016129**)**

**Description**
- **Could this be one of the best jobs on the Gold Coast?**:

- **Join the Team to be part of Australia's highest external building climb experience, located 270 metres in the sky**

SkyPoint Climb is Australia's highest external building climb at the top of the Q1 residential tower, with breathtaking 360 degree views of the Gold Coast region, SkyPoint Climb is a must-do attraction on the Gold Coast.

Harnessed to a purpose-built safety rail system, our Climb Leaders guide our guests on an amazing 90 minute adventure up a 298 step staircase located on the outside of the building to the summit. Throughout the climb, our Climb Leaders photograph our Guests in front of the massive spire, capturing lifetime memories of their experience.

The role of Climb Leader is to deliver a high quality, high value and highly memorable ‘must-do’ experience that becomes a highlight for both locals and visitors to the Gold Coast - an aspirational experience that people talk about and recommend to their friends and family.

**Your new day-to-day**:

- Greet, register and collect payment or tickets from guests.
- Deliver verbal safety briefings prior to commencement of the climb.
- Assemble and check all safety equipment prior to departure.
- Monitor climber activities in order to ensure compliance with SkyPoint Climb safety practices.
- Present information regarding the Gold Coast and its surrounds including icons, landmarks and history.
- Photograph Climbers at various points throughout the Climb, print and sell photos at completion of the Climb.
- Move between various SkyPoint Climb and Observation Deck Guest Services roles as required based on the demands of the business.
- Maintain a high level of product and service knowledge in order to explain and sell services, products and facilities to guests.
- Keep up to date on current reservations, promotions & upcoming events.
- Generate sales through upselling, ad-ons and engagement to maximise per cap revenue and repeat visitation.
- Perform point of sale transactions including accurate cash handling and eftpos transactions in accordance with company policies and procedures.
- Perform cleaning duties and maintain venue cleanliness and hygiene standards.

**To be successful, you should have**:

- Demonstrate an outgoing and friendly personality with exceptional customer service skills and the ability to ensure guests are treated like V.I.P’s;
- Previous experience in a Climb Leader or similar role advantageous;
- Have the ability to relate to and converse with people with varying interests and cultural backgrounds;
- Confident public speaker who is well spoken and enjoys talking in front of small groups of people;
- Have highly developed problem-solving skills and the ability to think on your feet;
- Comfortable working at heights and working outdoors in differing weather conditions;
- Safety conscious, with an exceptional eye for detail;
- Physically fit with the ability to perform physically demanding work;
- Able to demonstrate a good knowledge of Gold Coast history, attractions landmarks and icons;
- Have the ability to successfully complete all levels of Climb Leader competency training;
- Flexible with availability across a 7 day roster, including weekends and public holidays.

**Why work with us**:

- Exceptional leadership training and development, we are passionate about growing and retaining our team
- Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint
- Opt in to bonus incentive program paid quarterly
- Access to online platform with hundreds of dollars of direct savings each year on everyday purchases, from some of Australia's biggest retailers
- Laundered uniforms and onsite parking
- Fun and exciting work environment with the best views on the Gold Coast

**Job**: Entertainment, Attractions & Aquatics

**Primary Location**: AU-QLD-Surfers Paradise

**Schedule**: Part-time

**Unposting Date**: Ongoing