Customer Support Manager

7 days ago

Perth, Australia WesTrac Full time

**Posted Date**:19 Sept 2025

**Location**:Perth Precinct, WA, AU
- Reporting to the Construction Business Manager, the **Customer Support Manager will** join our Sales - Construction Industry Department on a Full-time basis at our Perth Precinct Branch. This role involves being responsible for the effective day-to-day aftermarket support, parts and services sales activities for a major customer account to assist with the promise of lower total cost of ownership.

**Roster**: Monday - Friday, 8.5 Hours/Day (including meal break)

**What You’ll Do**:

- Customer Account Management - Manage assigned customer/territory using structured account management practices.
- Aftermarket Sales Execution - Collaborate with customers and internal teams to deliver sales outcomes across parts and services, from consumables to full machine rebuilds.
- Customer Coverage - Develop and implement customer coverage plans to ensure consistent engagement.
- Sales Funnel Management - Maintain accurate customer data in CRM to support forecasting and sales reporting.
- Customer Engagement - Build and sustain strong customer relationships to drive ongoing sales opportunities.
- Stakeholder Engagement - Liaise between customers and WesTrac/Caterpillar experts to achieve shared goals.
- Issue Resolution - Serve as escalation point for resolving customer and internal issues across technical, operational, and financial areas

**Skills & Experience**:

- Trade qualification or strong technical understanding of mining and construction machinery components.
- Strong commercial acumen with the ability to identify and act on business opportunities.
- Sound knowledge of Total Cost of Ownership (TCO) modelling for heavy construction and mining equipment.
- Proven communication, relationship-building, and negotiation skills, with the ability to influence key stakeholders.
- Self-motivated and adaptable, with a demonstrated ability to work both independently and collaboratively within a team.
- Excellent organisational skills, with the capacity to manage fluctuating workloads and competing priorities to meet tight deadlines.

**Our Benefits inclusive of but not limited to**:

- **Financial Benefits** - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- **Health & Wellness** - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- **Culture & Career** - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- **Additional Perks** - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

**Our Company & Commitment**
- With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

**Reference Number**: 4567

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