Customer Support Manager

2 weeks ago

Perth, Australia WesTrac Full time

Posted Date: 18 Nov 2024- Location: Perth Precinct, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Construction Business Manager**, the **Customer Support Manager** is responsible for the effective day-to-day product support, parts and services sales activities for an existing customer base to assist with the promise of lower total cost of ownership.

The CSM will provide support to the Construction Business Manager as required, whilst working closely with the Account Managers to ensure the seamless provision of service to the customer. They will manage a designated group of customers ensuring parts and service sales growth and is directly accountable for achieving market share outcomes.

**Location**: Perth Branch, Reid Road, WA

**Roster**:Monday - Friday, 8hrs (Full-Time Permanent)

**To be successful the following is required**:

- A tertiary qualification in engineering or business, or a trade certificate.
- At least 5 years of post-qualification experience, or a minimum of 2 years in a similar customer support manager, product support, or technical sales role.
- Technically minded with the ability to understand and work with technical concepts, products, and systems, ensuring effective communication with technical teams and customers.
- Commercial acumen with strong communication, relationship development & negotiation skills, with the ability to influence key stakeholders.
- Self-motivated individual that can demonstrate the ability to work successfully within a team and autonomously.
- Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines.
- High level of initiative and problem-solving skills with the ability to follow through with required actions.
- Caterpillar product knowledge and / or knowledge in the heavy equipment industry desirable.

**What we offer**:

- Attractive salary package combined with our Sales Target Incentive Plan (STIP), offering performance-based bonuses to recognise and reward your dedication
- Opportunity to receive a referral bonus of $5,000 as part of our recommend and spend program.
- Unrivalled training and development via The WesTrac Institute
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

**Job#**3259

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