Regional Customer Support Manager

We are currently looking for a **Regional Customer Support Manager** to join our team in Perth. This role plays a pivotal role in shaping the customer experience and enhancing the operational performance across Australia.

**Skills and Duties**:
**Skills and Duties**
- Manage and develop a team of Product Support Advisors ensuring high-quality support for the customers.
- Provide ongoing training, mentoring, and professional development opportunities to team members.
- Identify potential product issues, providing status updates and progress reports to affiliates and customers.
- Document and report major events affecting truck performance and product reliability by mine site.
- Submit Engineering Change Requests (ECRs) to Engineering and follow up as necessary.
- Maintain monthly documentation of events impacting truck reliability and product status.
- Schedule post-commissioning meetings to report on haul truck quality and completeness.
- Review and address Product Improvement Reports (PIR) and create projects based on field data analysis.
- Collaborate with cross-functional teams to address systemic issues affecting product performance and customer satisfaction.

Qualification and Experience
- Bachelor's degree in Mechanical or Electrical Engineering
- Proficient in Microsoft Office and database software; capable of reading and interpreting hydraulic, electrical schematics, and structural drawings.
- Strong analytical skills to interpret data and resolve issues effectively.
- Travel domestically and internationally up to 50% of the time.
- Previous leadership experience

**Benefits**:
**What we can offer you?**

At Liebherr Australia, we’re committed to looking after you, with some great benefits including (but not limited to):

- Salary Sacrifice and Novated Car Lease Options
- Generous employee benefits pool, including, ability to purchase additional leave, paid parental leave, early access to Long Service Leave, wide range of company discounts and retail discount program
- Ongoing world class training and opportunities for upskilling
- $3000 Referral Program
- $1300 Health and Wellness Payment

**Diversity and Inclusion**

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

**Culture**

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers

**How To Apply**:
**Join us and launch your career with Liebherr today**

**Applications close Friday, 27th December 2024**

No agencies or third parties please.
- Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing._

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

**Location**:
Liebherr-Australia Pty. Ltd.

555 Great Eastern Highway

6104 Perth

Australia (AU)

**Contact**:
Liesl Carlse