Customer Support

2 weeks ago

Brisbane, Australia DDLS Australia Full time

We celebrate you; our people do incredible work and deserve great rewards.

We are the best-in-class, vendor-certified, IT training for businesses.

**We are Nexacu**
**Discover IT. Advance IT.

Nexacu is a part of Lumify Group, Winner of Employer of Choice in the Australian Business Awards 2023 & 2024.
**What’s the opportunity?**

**This role is required to be on campus 5 days per week.**

**What will you do?**

**Customer Service**:

- Support the local campus in the daily operations being the local point of contact for all students.

**Training Operations Coordination**:
Confirm workplace bookings, gather necessary information for training sessions, and manage contract trainers.

Direct remote students to appropriate course locations and support trainers with client inquiries.
- Oversee MOS Certification exams and ensure access to relevant Teams channels.

**Administrative Tasks**:
Handle various administrative duties, including vendor/supplier forms, CRM data entry, and invoice management.
- Maintain accuracy in marking remittances, purchase orders, and payment terms. Review and manage bookings, cancellations, and student attendance.

**What have you accomplished?**

Previous experience in customer service, operations coordination, or related fields.

Excellent communication skills, both written and verbal.

Strong organizational and time-management abilities.

Ability to handle multiple tasks efficiently in a fast-paced environment.

Attention to detail and accuracy in administrative tasks.

Proactive attitude with a willingness to take on new responsibilities.
- Familiarity with CRM systems and Microsoft Office Suite preferred.

**Why are we the right fit for you?**

Generous remuneration

We are learning obsessed; attend all our courses at your fingertips free of charge

We are people-centered; access products, tools, resources and leave to keep you and your family happy and healthy

We are change makers; we operate collectively under 5 impact areas of people, customers, governance, environment and community through our B Corp Certification

We celebrate you; our people do incredible work and deserve great rewards
- Lumify’s culture is driven by a shared passion for change. Nothing stands still in the world of technology, and nor do we.

**About Lumify Group**
With over thirty years of tech expertise under our belts, we’re the original early adopters. We’re on a mission to narrow the digital skills gap: to equip people with the expertise and knowledge they need to flourish in a future where technology rules.

At Lumify, we transform our team and supercharge our own careers. We recognise incredible achievements, we invest in the hard and soft elements of professional development, and we help you go further, faster.

If that sounds like something you’d like to be a part of, we’d love to hear from you. Today, over 200 like-minded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.

**_ _**
We are Lumify. Together, we are shining a light on future learning.

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