Reception Services Officer

5 days ago

Box Hill, Australia Department of Families, Fairness and Housing Full time

THE ROLE
The Reception Services Officer is a critical position within the East Division, Department of Families, Fairness and Housing. The role is public facing and can be the first interaction an individual has with the organisation. The role is responsible for assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency.
ACCOUNTABILITIES INCLUDE
Operating at value range 1, you will
*
- As part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
- Maintain skills to effectively use of a range of information and communication technology.
- Assist clients who are distressed, angry or confrontational with courtesy, implementing established security procedures as required.
- Operate as an effective team member in a team environment and deliver quality, timely and effective customer service.
- Provide support through a range of administrative functions as required.
- Keep accurate and complete records of your work activities, including client contact and referrals, in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.

Operating at value range 2, you will perform all the above together with increasing involvement to:
*
- Provide guidance for others in the work area.
- Take initiative to recommend process and system improvements to be applied for the local work area.
- Contribute to operational service delivery policy and process development.
- Provide a local reference point to maintain operational and administrative processes.

Please open the position description to read more.
VACCINATION REQUIREMENTS POLICY
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.
HOW TO APPLY

  • Reception Services Officer

    2 days ago

    Box Hill, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** **Reception Services Officer (Two Casual Positions Available)** The Reception Services Officer is a critical position within the East Division, Department of Families, Fairness and Housing. The role is public facing and can be the first interaction an individual has with the organisation. The role is responsible for assisting clients, the...

  • Reception Services Officer

    6 days ago

    Box Hill, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Reception Services Officer is a critical position within the East Division, Department of Families, Fairness and Housing. The role is public facing and can be the first interaction an individual has with the organisation. The role is responsible for assisting clients, the general public and other service providers with the purpose of their...

  • Reception Services Officer

    3 days ago

    Box Hill, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Reception Services Officer is a critical position within the East Division, Department of Families, Fairness and Housing. The role is public facing and can be the first interaction an individual has with the organisation. The role is responsible for assisting clients, the general public and other service providers with the purpose of their...

  • Sample Reception Officer

    2 weeks ago

    Notting Hill, Australia SGS Full time

    Company Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: We...

  • Customer Service

    2 weeks ago

    Rooty Hill, Australia West HQ Full time

    As a part of the One55 team, you can expect to be working amongst fun, friendly and outgoing individuals who are passionate about fitness and overall wellbeing. Our close-knit team enjoy interacting with our customers and feel uplifted in being a part of our members’ healthier lifestyle journey. **The-day-to-day**: As the first point of contact at One55,...

  • Reception Administrative Assistant

    5 days ago

    Spring Hill, Australia Hinchen Resources Full time

    **Receptionist Administrative Assistant** Our client is a leading Professional Services Accounting organisation located in Spring Hill Brisbane. They are seeking to appoint a Receptionist Administrative Assistant, all-rounder, with exceptional customer service, Reception and administration skills, who loves variety. You will enjoy full accountability for...

  • Receptionist/administration Officer

    2 weeks ago

    Box Hill, Australia iCare Real Estate Full time

    **Key Responsibilities**: - Greet and welcome clients, visitors, and vendors in a professional and friendly manner. - Schedule appointments and manage bookings for the sales teams. - Maintain and update office records, including property listings and client details in both English and Mandarin. - Assist with tasks such as preparing contracts, managing...

  • Administration Officer

    1 week ago

    Box Hill, Australia Imaging Associates Full time

    Imaging Associates (IA) provides a fresh approach to Radiology and is owned by a team of well-respected Radiologists with practices across the Eastern suburbs of Melbourne, Gippsland, and Wagga Wagga. We are on a strong growth trajectory and are committed to providing a premium and professional service as we continue to grow. As a result of our growth and...

  • Administration Officer

    2 weeks ago

    Box Hill, Australia Imaging Associates Full time

    **Imaging Associates** Imaging Associates (IA) is a doctor-led, highly respected and rapidly growing radiology business with practices across the Eastern suburbs of Melbourne, Gippsland, and Wagga Wagga. IA prides itself on providing cutting edge diagnostic imaging services with a focus on clinical and patient excellence. We are on a strong growth...

  • Client Service Officer

    3 days ago

    Box Hill, Australia SA Care and Support Services Full time

    A client service officer role will involve administrative tasks, building relationships with NDIS participants and providers, and facilitating communication between all parties involved. Key Responsibilities: - **Administrative Support**: Assisting with scheduling appointments, managing paperwork, and maintaining client records. - **Communication**:...