Customer Service and Team Administration Officer
6 days ago
Use your exceptional customer service & administration skills
- Permanent Part Time
- Sector leading not for profit, making a difference
Community Housing Limited (CHL) Group of Companies is an innovative and best practice affordable housing organisation which assists access to, develops and manages sustainable housing for people in need.
You will be responsible for providing a welcoming front desk service, undertaking administrative and customer support to ensure high quality customer service is provided for the region. This position is Part Time Permanent based at our CHL Box Hill office.
**In this role you will support the operational and asset management teams to provide high quality customer services by**:
- Undertaking general office and reception duties which includes providing a welcoming front desk service and efficient and accurate administrative assistance
- Managing and responding to customer queries including liaising with others in CHL as required
- Maintaining a working knowledge of support services within CHL and from partner agencies
- Distributing work orders to relevant contractors and following up
- Processing and monitoring invoices and purchase orders
- Maintaining property management database including contractor information
- Contributing to projects
- Providing additional appropriate support to wider team and organisation
**What will success look like?**
To be successful in this role you will need to demonstrate knowledge and understanding of people experiencing social disadvantage, as well as a commitment to the right of every person to good quality housing and a sense of belonging. You will also have:
- Minimum of 2 years’ experience in a fast paced customer service environment
- Ability to demonstrate knowledge and understanding of people experiencing social disadvantage
- Commitment to the right of every person to good quality housing and a sense of belonging
- Satisfactory Police and Working With Children Checks
CHL actively promotes safe working with children, a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a working with children & NDIS check.
As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.
CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emerging.
- CHL is committed to the health and safety of our people and our clients. All CHL employees are required to comply with applicable government health directives and CHL’s COVID-19 Vaccination Policy. _
We look forward to hearing from you.
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