Im&t Service Centre Manager

4 days ago

Sutherland Shire, Australia Sutherland Shire Council Full time

**_Due to an exciting period of growth, a number of new roles have become available in our IM&T unit to better respond to the changing needs of our community_**_._

Things We’ll **Trust** You With:

- Managing our customer facing services and ensuring service levels are reached or exceeded for all service centre activities.
- Providing robust leadership in all aspects of the Service Centre unit, fostering a strong organisational culture focused on maximising team engagement and productivity.
- Being responsive to a dynamic environment in a highly effective, efficient and professional manner.
- Demonstrating highly developed skills in customer experience, service improvement, solving problems, building professional relationships, communicating with a wide range of stakeholders.

Things You’ll **Do**:

- Lead a multi-disciplinary team of professionals, with a focus on developing individual and team capability to create a culture of customer service excellence.
- Provide thought leadership in terms of emerging trends and innovation in the service management and customer service space.
- Use your experience and knowledge in leading a Service Centre or IT Service Desk team to build an IM&T Service Centre function that delivers on IM&Ts vision for trusted, secure, proactive, and customer focused services
- Establish and maintain strong stakeholder relationships, winning respect at all levels through sound and expert advice, reliability and personal integrity, constructively dealing with difficult issues as they arise.
- Empower your team to provide services that contribute to Council’s Community Strategic Plan (CSP) goals and in doing so, ensure the current and future needs of the community are attained and has community has confidence in Council.

***Things You’ll **Be Proud** Of:

- Creating a connected, vibrant and safe community that respects people and nature, enjoying active lives in a strong local economy.
- Working for an organisation which has our community at the heart of all that we do.
- The positive impact you make for our people, business units and community.
- Showcasing Council’s values in all that you do - Collaborate, Achieve, Respect, and Evolve.

The **Fine** Print:

- **Package**:An attractive remuneration package will be offered reflective of experience.
- **Hours of work**:Permanent Full Time
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To **Learn** More?
- Click on the link to check out the Position Description

This position has been readvertised. Past applicants need not reapply.

  • Im&t Service Centre Manager

    4 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **_Due to an exciting period of growth, a number of new roles have become available in our IM&T unit to better respond to the changing needs of our community_**_._ Things We’ll **Trust** You With: - Managing our customer facing services and ensuring service levels are reached or exceeded for all service centre activities. - Providing robust leadership in...

  • Im&t Delivery Partner

    2 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our IM&T Delivery Team!**: - Join a dynamic team focused on delivering innovative technology solutions for the community and Council staff. - Be a trusted advisor, managing IT needs and enhancing delivery excellence. - Utilise Agile methodologies to execute project plans and drive service improvements. - Contribute to a culture of collaboration,...

  • IT Service Desk Support Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Join Our IT TeamUtilise your technical skills and customer service experience to resolve incidents and fulfil requests.Be part of a dynamic work environment that values continuous improvement and professional development.6-month contract at a progressive CouncilAbout UsSutherland Shire Council is committed to delivering excellent services across its four...

  • IT Service Desk Team Leader

    2 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Team Leader - Service Desk**: - Lead and inspire a dedicated team with a focus on customer service excellence. - Embrace and drive continuous improvement in a dynamic and exciting work environment. - Utilise your critical thinking skills to enhance service delivery and operational efficiency. - Communicate effectively with diverse stakeholders,...

  • Information Management Officer

    5 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Join Our Information Management Team!**: - Be a key player in providing excellent customer service to internal stakeholders. - Contribute to the digitisation project through destruction of records and preparation of records for external scanning. - Take part in the internal scan on demand service through scanning, quality assurance and destruction. -...

  • Technical Support Specialist

    2 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **_Due to an exciting period of growth, a number of new roles have become available in our IM&T unit to better respond to the changing needs of our community_**_._ Things We’ll **Trust** You With: - Demonstrate exceptional critical thinking and problem solving skills, escalating and resolving reported hardware and software issues in the ticketing system...

  • Early Childhood Centre Cleaner

    4 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Early Childhood Centre Cleaner**: - Enjoy a permanent part-time position with flexible daily start times after the centre has closed each day. - Be proud of the work you do to maintain a safe and hygienic Early Education Centre for the children and staff. - Your attention to detail to the centre’s cleanliness will have a big impact on customer...

  • Early Childhood Centre Cleaner

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time $54,763 per year

    Enjoy a permanent part-time position with start time after the centre has closed each day.Be proud of the work you do to maintain a safe and hygienic Early Education Centre for the children and staff.Your attention to detail to the centre's cleanliness will have a big impact on customer satisfaction and the children's health and wellbeing.Position...

  • Marketing Manager

    7 days ago

    Sutherland Shire, Australia sharonbennie Full time

    **To $150,000 Neg.**: - **Multi-faceted Property Services Business**: - **Strategy, Social Media, Events, Branding**: - **WFH 2 - 3 Days (after induction)**: - **Sydney - StGeorge area** **T** **he Company** Operating for over 25 years, this Company is a front-runner in the industry and through its many subsidiaries provides services spanning Strata,...

  • IT Applications Services Manager

    4 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **The Sutherland Shire is located only 26 kilometres south of Sydney’s CBD, and is home to approximately 243,000 people. Boasting some of Sydney’s most iconic beaches and surrounded by significant natural areas including the Georges River and Port Hacking waterways, Kamay National Park and the Royal National Park - Australia’s oldest National Park - it...