Technical Support Specialist

15 hours ago

Sutherland Shire, Australia Sutherland Shire Council Full time

**_Due to an exciting period of growth, a number of new roles have become available in our IM&T unit to better respond to the changing needs of our community_**_._

Things We’ll **Trust** You With:

- Demonstrate exceptional critical thinking and problem solving skills, escalating and resolving reported hardware and software issues in the ticketing system through troubleshooting, root cause analysis and solution implementation.
- Use your excellent interpersonal skills and ability to articulate complex technical and operational issues to communicate a wide range of stakeholders.
- Actively sharing your knowledge with team members and contribute to building a culture based on collaboration and continuous service improvement.

***Things You’ll **Do**:

- Provide technical support to Council staff though site visits, VIP assistance and AudioVisual support.
- Review incident records to understand the issue and determine support already provided.
- In-depth troubleshooting and analysis and determining options for resolution and implementing solutions.
- Escalating and following up issues until resolved, with both technical actions and communications captured within tickets.

***Things You’ll **Be Proud** Of:

- Creating a connected, vibrant and safe community that respects people and nature, enjoying active lives in a strong local economy.
- Working for an organisation which has our community at the heart of all that we do.
- The positive impact you make for our people, business units and community.
- Showcasing Council’s values in all that you do - Collaborate, Achieve, Respect, and Evolve.

The **Fine** Print:

- **Package**:$84,246 - $94,360 gross p.a. plus superannuation
- **Hours of work**:Permanent Full Time, 35 hours per week with the option of 19 day month flexitime
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To **Learn** More?

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

  • Events Technical Specialist

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Design and deliver engaging community events at Kirrawee Library+. - Provide training and support for library staff on technology usage. - Collaborate with community partners to enhance library programs and services. - Evaluate program success to ensure alignment with strategic objectives. **Position Overview**: The Events Technical Specialist at Kirrawee...

  • Technical Officer

    3 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Technical Officer - Facilities Maintenance**: - Join a team dedicated to enhancing community infrastructure and services. - Utilise your technical expertise to oversee vital maintenance activities and ensure compliance with safety standards. - Demonstrate customer-centric behaviours to support positive customer experiences and organisational...

  • Technical Support Specialist

    4 days ago

    The Council of the Shire of Hornsby, Australia beBeeITSupport Full time $75,000 - $85,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. The successful candidate will be responsible for providing expert technical assistance and support to employees across various departments.Key Responsibilities:Provide timely and effective technical support via...

  • Technical and Contracts Coordinator

    3 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Technical and Contracts Coordinator**: - **Technical**: Leading divisions business technical and systems requirements. - **Business Performance and Assurance**: Overseeing and monitoring business performance and assurance. - Drive continual improvement in service delivery for the community. - Foster strong stakeholder relationships and ensure compliance...

  • Technical Officer

    1 week ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    **Technical Officer - Fleet**: - Join a dedicated multidisciplinary team contributing to community service excellence. - Oversee fleet maintenance and compliance, ensuring top-tier service delivery. - Engage with stakeholders to promote safety, quality, and continual improvement. - Enhance your career with opportunities for professional growth and...

  • ICT Technical Specialist

    16 hours ago

    Coomalie Shire, Australia beBeeTechnical Full time $80,000 - $120,000

    Job Title: ICT Technical SpecialistThis position involves working as an ICT technical specialist to perform various maintenance tasks and support the OASIS departments when needed. The role requires strong technical knowledge and ability to work under minimal supervision.The successful candidate will be responsible for conducting regular maintenance work on...

  • Administrative Support Professional

    4 days ago

    Sutherland Shire, Australia beBeeSpecialist Full time $78,717 - $83,939

    Business Support SpecialistAre you highly organised, adaptable and eager to make a real difference? We are seeking a skilled Business Support Specialist to join our Planning Directorate team.About The RoleProvide key business and administrative support to the Planning Directorate team and Senior ManagerManage financial administration, grants and procurement...

  • IT Service Desk Support Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Being an integral member of the Service Desk team, providing expert advice and assistance to Sutherland Shire Council employees ensuring effective and efficient services are maintained and exceptional support is provided. - Providing proactive customer advice on the ever evolving environment and emerging technical...

  • IT Service Desk Support Officer

    2 weeks ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Being an integral member of the Service Desk team, providing expert advice and assistance to Sutherland Shire Council employees ensuring effective and efficient services are maintained and exceptional support is provided. - Providing proactive customer advice on the ever evolving environment and emerging technical...

  • IT Service Desk Support Officer

    2 days ago

    Sutherland Shire, Australia Sutherland Shire Council Full time

    Things We’ll **Trust** You With: - Being the face and voice of our Information Management and Technology division - Empathising with our customers needs, providing expert IT advice and assistance to Sutherland Shire Council employees ensuring exceptional support is provided. - Following internal procedures for the effect logging, triage and resolution of...