Hospital Administration Officers

Permanent Part-Time - Minimum 3 days & Up to 5 days a week
About Us
Western Private Hospital (WPH), is a boutique private hospital servicing the West of Melbourne with the provision of acute services, which has 62 inpatient beds.
WPH’s facilities include four Operating Theatres, CSSD, Day Stay Unit, Day Oncology Unit, Overnight Ward for Surgical, Cardiac / CCU & HDU patients, Cardiac Catheter Laboratory, Specialist Consulting Suites, Nuclear Medicine Department and supported by pathology, pharmacy, radiology and radiation therapy services.
This variety creates an excellent opportunity for our team to be dynamic, flexible and customer focused in addressing the unique needs of our patients.
About the Role
We have multiple Hospital Administration Officer positions available where you have the opportunity to work with a highly regarded healthcare provider and be part of a team that are passionate about what they do and the difference that they make every day.
We are looking for suitably experienced individuals with - well-developed administration, customer service and people skills that will see you adjust quickly and work effectively as part of a dynamic team; excellent time management and organisation skills, where you can prioritise effectively and multitask effectively; and who have previous administration experience in the health care sector; and who has empathy and understanding, due to their patient facing nature.
In the role of Hospital Administration Officer, your primary responsibility will be to deliver a comprehensive and customer-focused service across various front office functions including patient admissions, reception/switchboard, conducting health fund eligibility checks and estimates, pre-admission support, bookings, ward clerk.
You will fulfil your role as a member of the Front Office Administration Team where we have a supportive team of highly skilled patient administrators further supported by the Administration Team Leader.
Currently we have the following functions and shifts available
- Patients Admissions & Discharges / Hospital Switchboard - 6am to 2pm and 10am to 6pm
- This role provides a high level customer service experience for patients and visitors to the hospital and encompasses reception, switchboard, admissions, discharges and banking.
Pre-Admission Support - 7am to 3pm
- This role is pivotal in ensuring a smooth admission by preparing patient files for admissions
Healthfund Eligibility - 10am to 6pm (must be able to work a Wednesday)
- This role plays a fundamental part in providing accurate estimates of patient expenses, assessing health fund eligibility, excesses/co-payments and ensuring informed consent is gained from patients before admission. You will be responsible for communicating with patients, health funds and doctors’ rooms regarding health fund coverage and any amounts owing prior to admission and to ensure revenue opportunities are maximised.
About You / Selection Criteria
The successful applicants will possess the following
- **Effective Communication and Interpersonal Skills**: Your knack for communication will be a key asset.
**Proven Teamwork**: You have demonstrated your ability to work both collaboratively and independently when needed.
**Strong Customer service skills**: Your commitment to exceptional customer service sets you apart.
**Timely tasks Completion**: You can efficiently complete tasks within designated timeframes
**Tech Savvy**: Proficiency with MS Office suite and adept keyboard and computer skills
**Organisational Skills**: You exhibit efficient organisational skills and can effectively prioritise tasks.
**Basic Medical Terminology Knowledge**: Familiarity with medical terms adds value to your profile.
**Problem-Solving Aptitude**: You display an effective ability to solve problems.
**Desirable Qualities**:
**Expanded Medical Terminology Knowledge**: A deeper understanding is always an advantage.
**Private Health Insurance Criteria Awareness**: Knowledge and understanding of various health insurance criteria including eligibility checks and patient Informed Financial Consent is a plus.
**WebPAS System Familiarity**: If you are acquainted with WebPAS, that’s a bonus
**Benefits of Working at WPH include**:
Fantastic people and inclusive workplace culture with supportive management
On-the-job orientation, training and support
Close proximity to public transport and subsidised car parking
Access to a range of health & well-being initiatives, staff discounts and benefits

**Requirements**:
Everyone who joins Western Private Hospital
- Must be vaccinated against COVID-19, Influenza and provide proof of immunisation against, or immunity to, infectious diseases as required per the Health Services Act 1988 (Vic) - NOTE: for this role immunisation requirements are Risk Category C (mínimal patient contact) - 3 X COVID + current year Influenza
Must provide a National Police Check conducted within the previous 6 months and evidence of Australian