Administration Officer

Permanent Part-Time - Minimum 3 days & Up to 5 days a week
About Us
Western Private Hospital (WPH), located in Footscray, is a boutique private hospital servicing the West of Melbourne with the provision of acute services, which has 62 inpatient beds.
WPH’s facilities include four Operating Theatres, CSSD, Day Procedure Unit, Day Oncology Unit, Overnight Ward for CCU, HDU & Surgical patients, Cardiac Catheter Laboratory, Specialist Consulting Suites, Nuclear Medicine Department and supported by pathology, pharmacy, radiology and radiation therapy services.
This variety creates an excellent opportunity for our team to be dynamic, flexible and customer focused in addressing the unique needs of our patients.
About the Role
Due to an internal transfer we now have the opportunity for a highly motivated and experienced medical administrator to join Western Private Hospital. The role is responsible for providing reception and administrative support to the Nuclear Medicine / PET Centre team to provide excellent patient care and oncology imaging services to Western Victoria.
You are the first point of contact at the PET Centre, responsible for
- ensuring patients feel comfortable and are clear on the process of their visit
providing exceptional customer service to referrers
ensuring all patient information is up-to-date and accurately recorded
billing patient accounts and submitting online claims to Medicare
report distribution and liaising with other imaging/pathology providers to source outside reports
(with training) handling referrals and scheduling bookings
This is a permanent part-time position working between 3 to 5 days a week as part of a job sharing arrangement across Monday to Friday with working hours ranging between 8am-6pm. Minimum 3 days/week with some weeks requiring more days during increased activity and to cover leave.
About You
You are empathetic and have well-developed communication and interpersonal skills.
You are able to handle the fast pace and multiple demands of this position by being able to prioritise tasks appropriately with a positive attitude and strong work ethic.
You are able to work autonomously with mínimal supervision.
You have a genuine interest in expanding your knowledge.
Selection Criteria
Personable and patient friendly with an empathic and attentive personality
Demonstrated high attention to detail and able to follow work procedures and processes
Willingness and ability to learn and complete new tasks and the flexibility to embrace changes
Sound knowledge of medical terminology (or enthusiasm to learn)
Excellent time management skills & the ability to prioritise workload under pressure
High level professional, efficient and effective communication and interpersonal skills
Medical software experience, including proficiency with patient management systems such as WebPAS and Genie, as well as a Radiology Information System (RIS) such as Karisma, Promedicus, CRIS or other similar systems is highly desirable
We are looking for a stable long term applicant with a strong work ethic to join us. This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. You will be part of a team that are passionate about what they do and the difference that they make every day.
**Benefits of Working at WPH include**:
Fantastic people and inclusive workplace culture with supportive management
No weekend or public holiday work + enjoy time off during Xmas/New Year
Close proximity to public transport and subsidised car parking
Access to a range of health & well-being initiatives, staff discounts and benefits inc. access to confidential counselling services through our EAP for personal and professional support; discounts for physiotherapy/myotherapy/massage services & discounted rates for care in our hospital

**Requirements**:
Everyone who joins Western Private Hospital
- Must be vaccinated against COVID-19, yearly Influenza and provide proof of immunisation against, or immunity to, infectious diseases as required per the Health Services Act 1988 (Vic)
Must provide a National Police Check conducted within the previous 6 months and evidence of Australian Residency / Full Working Rights
**APPLICATIONS CLOSING DATE**: 18th July 2025 (or earlier if position is filled)
Your current CV / Resume;
WPH is committed to a diverse and inclusive workplace and to ensuring a safe environment for children and young people. We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTQIA+ community and people with disability to apply.
**NOTE**:
Only successful applicants shortlisted for interviews will be contacted.
We will not accept & consider unsolicited CVs from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent direct