Monitoring Officer

2 days ago

Perth, Australia Chubb Fire & Security Pty Ltd Full time

**0041604**

**Perth, Western Australia AU**

Code Red, part of Chubb Fire & Security, is looking for a calm and engaging Monitoring Officer for its call centre which operates 7 days a week 24/7 located in Jandakot. This role is ideal for someone who can commit to work rotating 12-hour day and night shifts, on 4 days on 4 days off, 4 nights on 4 nights off roster. The 12-hour shifts will be either 6.00am - 6.00pm or 6.00pm - 6.00am and may be requested at short notice to cover absenteeism or annual leave.

**Key responsibilities of the role**:

- Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures.
- Effectively communicating with internal and external customers including Emergency Services.
- Working with and supporting different areas within the business, including our Customer Service team.
- Obtaining and evaluating all relevant information to handle enquiries and complaints and performing customer verifications.
- Ensuring all alarm events are actioned.
- Maintaining a reputation for caring and professional service to clients and their associated contacts.

**To be successful, you will have**:

- Strong customer service experience on the phone or face to face, ideally within monitoring, emergency or helpline call centres.
- Good interpersonal and communication skills with the ability to deal with a broad range enquiries.
- Savvy with technology, and able to pick up new digital technologies with ease.
- National Police clearance or/ability to obtain and maintain.
- First Aid qualified or/ability to obtain and maintain.

**In return Chubb can offer you**:

- A permanent position within a supportive team and established organisation.
- Great work-life balance - 4 on 4 off - day and night shifts.

**How to apply**

**“We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.”

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